Features | Manager Experience

Contact Management

Each customer’s story is unique. We make it easy for your agents to deliver truly personalized and accurate service.

Convert Visitors to Contacts

Store and manage vital visitor contact details directly in the Comm100 Agent Console so you’ll ‘never forget a face’. This includes their name, location, and any contact information they share with you including email addresses, mobile phone numbers, and social media handles.

Map the Digital Customer Journey

Track every conversation you have over any channel, in one place. Agents can access complete transcripts of previous interactions so they’ll always know the full context of every situation.

Use the Right Channel at the Right Time

With access to complete customer contact information inside the Agent Console, your agents can respond or reach out to your customers on the best channel for the circumstances. And they won’t have to switch applications to do it. Now that’s customer-first thinking.

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