Co-browsing allows you to instantly view and interact with a visitor’s web browser through a single click. You’ll be able to easily understand where your visitors are having trouble, and personally guide them through complex processes. This helps you assist visitors quickly and conveniently in both sales and technical support.
Co-browsing allows agents to view the visitor’s screen, helping them to troubleshoot and guide visitors through issues more effectively. This visual aid helps to prevent lengthy explanations on the part of your visitor and your agents, saving time and decreasing the effort needed to resolve complex issues.
Your team members can request to control the visitor’s keyboard and mouse anytime it’s needed during co-browsing. This helps agents tackle complex troubleshooting steps without needing to ask visitors to do the work themselves, increasing satisfaction and decreasing time to resolution.
Sensitive data, such as credit card or login information on visitor’s web pages is automatically masked. This helps visitors maintain privacy and ensures that you remain compliant even while you co-browse.
Co-Browsing is a browser-based solution, meaning that no additional downloads or plugins are needed. This reduces complexity for your visitor, as co-browsing is initiated through a single click from the screen sharing request notification.
The Co-browsing report provides an overview of the Co-browsing sessions that have occurred on your website, helping you understand how this feature is being used.
Metrics displayed in the report include: