Live chat is the preferred channel for customer service by companies across the globe, yielding exceptional customer satisfaction ratings as a channel year after year. It offers a high level of convenience and the ability to provide easy real-time assistance.
Comm100 Live Chat is completely web based. With a single click, website visitors can start a conversation with chat agents in real-time. Visitors are not required to install software or sign-in to an account to request for assistance via live chat. In addition, Comm100 Live Chat allows customers to utilize multiple tools for a seamless customer service experience, such as audio and video chat, co-browsing, file sharing, etc.
Comm100 Live Chat detects website visitors on a mobile device and will automatic adjust and optimize your customer’s mobile experience. Mobile chat buttons and windows are specifically designed to fit perfectly on any mobile screen, no matter the size, layout, or orientation. Chat buttons and invitations can be customized to fit specific needs of mobile users allowing for a seamless live chat experience regardless of which device they use.
YWith our developer-friendly SDK, you can integrate Comm100 Live Chat with any iOS or Android app. With a native live chat option in your company’s app, your customers can contact you through in-app messaging reducing the effort needed to get answers and improving their customer service experience. Learn more