It is very helpful and reliable to keep you close to your customers 24/7. I recommend it to any website admin that cares about real and productive customer service.
The interface of the chat app is specially optimized for iPhone and lets you easily locate the visitor list, chat with visitors and configure settings.
Using the iPhone chat app in background mode lets you use the device for other tasks and still never miss opportunities. The background mode feature can push notifications for new visitors, chats and responses to your iPhone to keep you informed and free up valuable time for multitasking.
With the iPhone chat app, you can receive both sound and vibrate notifications of new chats, visitors, responses a other specified events. Customizable notification options mean you can leave your desk to perform others tasks and still get back to chatting at a moment’s notice.
Reduce both response and customer wait times significantly by accessing your pre-defined messages and URLs and answering a visitor questions with just one tap.
We all need help sometimes. So, if your visitor has hard-to-answer questions or difficult problems, you can transfer an ongoing chat to a colleague with a couple of taps. Chat transfers not only help improve customer service quality, they also enhance team cooperation significantly.
The iPhone chat app lets you view visitor data collected from multiple channels in an instant. Instant access to data, such as geographic and email address information, helps you address visitor questions quickly and professionally.