Features | Agent Experience

Live Chat App for iPad

Comm100 Live Chat App for iPad allows you to chat with visitors to your website whether you are just away from the desk or on the road. With our iPad chat app, you have access to more than just chatting features; you have access to all many other tools as well.

EULA | How to Install/Uninstall?

Live Chat App for iPad - Portrait/Landscape Mode

Portrait/Landscape Modes

The interface of the iPad chat app supports both portrait mode and landscape mode. So, no matter which way you turn or orient your phone, the intuitive interface allows you to quickly find the tools and features you need.

Live Chat App for iPad - Push Notification

Push Notifications

Our iPad chat app allows you to push all incoming visitors, chats and responses to your iPad while live chat is running in the background. This leaves you free to handle other tasks and get back to chatting whenever you receive a notification.

Sound Alerts

Customizable sound alerts mean you will never miss a sales or support opportunity even when you’re on the road. Our chat app enables you to quickly and easily customize the sound notifications for new chats, visitors, responses and other events.

Live Chat App for iPad - Pre-Defined Response

Pre-Defined Responses

Our iPad chat app gives you instant access to all of your pre-defined messages & URLs. This improves chat efficiency considerably by allowing you to answer visitor questions with just one tap.

Contact History & Visit Times

The iPad chat app provides easy access to all previous contact history for your repeat visitors. Important data, such as the number of previous visits, provides the context you need to deliver personalized service.

Team Collaboration

Collaborate with your team to solve problems or provide answers for your visitors by transferring an ongoing chat. On-demand transfers enable full leverage of all your human resources to ensure quality customer service.

Visitor Details

Relevant visitor details collected from multiple channels are displayed in the application. Quick access to visitor details helps agents avoid asking repetitive questions and speeds the problem solving process.

[Free Download] Chat to Visit Ratio Report: Help Forecast Your Potential Chat Volume

You can easily know how many chat requests you will probably receive per your website volume as well as how many agents you should staff your chat team based on our real-world data.

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