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Privacy is important to Canadians, and they’re concerned about it. While they expect businesses to take measures to protect their personal information, they don’t always believe that companies are doing everything they can to safeguard it.

PIPEDA is a Canadian federal privacy law that sets out the rules for how businesses can collect, use, and disclose personal information. As a proud Canadian company with hundreds of Canadian customers, Comm100 Live Chat & customer service software is fully PIPEDA compliant, making sure that our customers are leading the way in privacy and gaining their customers’ trust.

Here’s how Comm100 complies to PIPEDA’s fair information principles.


Strict security

When our customers speak to their customers, personal information is often shared between them, whether through live chat, email, social media, or SMS. To keep this data out of the wrong hands, Comm100 adheres to the strictest security standards with certification in ISO 27001, SOC 2 Type II, and PCI DSS. On top of this, we employ a secure data center, an intrusion prevention system, industry-leading firewalls, and data encryption – so you can be confident in the knowledge that your customers’ privacy is always protected.


Easy access

Under PIPEDA, an individual can request to know of the existence, use, and disclosure of any personal information that the business has about them, and also has the right to change it if it’s inaccurate. With Comm100, transcripts of all conversations and contact information are stored within the omnichannel platform so businesses can easily access, adjust, and erase information in response to these requests.


Complete coverage

As a PIPEDA and PCI DSS compliant software provider, Comm100 complies with strict process and procedure standards in our daily operations. This includes access control, secure development, risk monitoring, raking and responding, vulnerability scanning, and incident response plans. Collectively this ensures that Comm100 Live Chat and customer service software are PIPEDA compliant, protecting everyone’s privacy to the highest standards.


Total transparency

Comm100 manages data collection, retention, use, disclosure, and disposal in accordance with PIPEDA, as well as AICPA and GDPR for American and European citizens respectively. Comm100’s privacy policy is clearly stated in full on our website, detailing how personal information is collected, used, and shared, as well as how we respect our visitors’ privacy with opt-out and termination preferences. Network and application firewalls keep data, especially sensitive information, protected to the highest standard.

Discover more Comm100 privacy compliances and how we protect your customers’ personal information.

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