It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Built for Healthcare
The Comm100 Live Chat and AI Agent is fully HIPAA-compliant. Offer best-in-class patient support without any compliance worries.
Comm100 AI Live Chat and the Comm100 AI Agent use AES 256-bit encryption for stored data and TLS 1.2 for transmission. Comm100 undergoes annual third-party assessments and maintains a dedicated security team. We are also SOC 2 Type II and ISO 27001 certified.
Comm100 operates on a least-access principle. Our staff only access information required for their specific job functions. Multi-factor authentication protects every login, so e-PHI exposure is never at risk.
Comm100 maintains detailed access logs, system activity records, and documented security policies ready for review. When auditors request evidence, you'll have it.
The Comm100 AI Agent handles appointment scheduling, insurance questions, and routine inquiries 24/7 within the same HIPAA-compliant framework as your live agents.
“The ability to enable us to be compliant with our rigorous, security and privacy are absolutely critical to everything we do. We had to find a live chat vendor that could meet these high standards. There were many that couldn’t demonstrate this, or even speak to it — but Comm100 ticked every compliance box that we needed. Their security is next-level.”
– Denny Michaud, Customer Relations Manager, Canadian Blood Services.
Comm100 is HIPAA, SOC 2 Type II, GDPR, PCI DSS, and ISO 27001 certified. We also undergo annual third-party HIPAA compliance assessments conducted by SecurityMetrics, a global leader in data security. These are onsite, multi-day evaluations covering our systems, policies, staff training, and physical security controls. We’re happy to share our most recent assessment report with you.
Yes. Comm100 signs BAAs and maintains BAAs with Amazon Web Services, our hosting provider. AWS servers meet SSAE 18, CSAE 3416, and ISAE 3402 security standards.
Yes. Comm100 lets agents securely access ePHI during conversations while maintaining strict access controls and end-to-end encryption. We can also integrate with your EHR, CRM, and scheduling systems to give agents complete patient context without compromising privacy or compliance.
Every Comm100 employee, contractor, and stakeholder completes HIPAA training at hire and annually thereafter. Staff with elevated data access receive additional role-specific security training. All personnel must acknowledge our HIPAA and security policies in writing, and violations result in formal sanctions up to termination.
Yes. Comm100’s HIPAA-compliant framework covers our entire omnichannel platform, including Live Chat, AI Agent, Ticketing & Messaging, and Knowledge Base. Whether a patient reaches out via your website, email, social media, or SMS, the same encryption standards, access controls, and security protocols apply.
Experience the power of secure, HIPAA-compliant live chat and AI.
Get started today!