It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

CUSTOM ANSWERS CHATBOT

The most advanced AI bot for accuracy & personalization

custom answers chatbot hero banner

Trusted by over 15,000 customers

Canadian Blood Services Logo
Standford Logo
State of Texas Logo
LMUC Logo
McMaster Logo
colgate logo
GE APPLIANCES
UBC Logo
custom answers chatbot image

Your most valuable team member

It’s simple – Comm100’s AI bot can automate 80%+ of queries with complete accuracy, personalization, and scalability. Powered by the most sophisticated NLP models, this conversational AI bot increases support capacity and quality by independently resolving queries & automating workflows.

automate queries icon

Slash support volumes

Comm100’s AI bot can manage all of your common queries and tasks. This allows you to increase support capacity and let your agents focus on more complex tasks that need the human touch. This is how we guarantee ROI.

improve engagement icon

Enhance engagement

Your customers have high expectations. Expectations that can only be cost-effectively met with an AI bot. Deliver instant, convenient, and 24/7 support with Comm100’s conversational AI bot that will keep your customers engaged and loyal.

Launch instantly icon

Gain complete control

By combining the most advanced AI chat bot with an easy-to-use interface, Comm100’s AI chatbot platform gives you the confidence, consistency, and control you need to take full advantage of everything that AI has to offer.

Tangerine Logo

“With so many chat requests, we needed our bot to handle as many chats as possible. With machine learning, the more you use it and train it, the better it becomes. And it’s worth it. At first, the AI chatbot was resolving around 50% of chats, and now on some days it’s handling more than 90% which is exceptional.

– Richard Branson, COO, Tangerine

Resolve unique problems with a personalized touch

Adaptable integrations

Adaptable integrations

Connect the AI bot with off-the-shelf and custom integrations for greater capabilities and personalization, as well as chatbot webhooks for real-time support.
Multi-language support

Multi-language support

Comm1000's conversational AI bot can understand and respond in 55 languages so your customers can speak in their most comfortable tongue and you can expand your customer base.
1 bot build, multiple channels

1 bot build, multiple channels

Build one Comm100 AI bot and deploy it across all your key channels - live chat, SMS, Facebook, Twitter & WhatsApp for Business. Now that's handy.

Precision in every interaction, protection in every transaction

security icon

Complete security

Comm100 offers unparalleled enterprise-grade security that meets international security, privacy and compliance benchmarks, including for regulated industries

flexible deployment icon

Quick build, flexible deployment

Create your own AI-powered chatbot with no technical expertise with our intuitive drag-and-drop flow builder. And did we mention you can deploy the bot on-premise or on the cloud?

continuous improvement icon

Continuous improvement

The most advanced AI chat bots continually learn and improve from past interactions. Comm100 maximizes this with self-modifying ML algorithms, the best AI and NLP models & many LLMs.

The Complete AI Bot Experience

Custom Answers + Generative Answers

You can build unlimited flows into your Custom Answers Chatbot – but there’s always a question you never expected. For these queries, you need Comm100 Generative Answers Chatbot. When an answer can’t be found, this bot will utilize Generative AI to fill in any gaps and help to find a resolution.

gen ai & custom answers chatbot
Thompson Rivers University logo

“I don’t have a computer science or programming background so finding a chatbot that was simple to build and code-free was crucial – and Comm100 Chatbot delivered on this. With a little learning and guidance from Comm100’s bot architect team, I built our bot from scratch with no technical knowledge.”

Lachlan Todd, Communications & Systems Coordinator, Thompson Rivers University

reporting icon

Comprehensive AI Chatbot reporting

Comm100 provides a robust reporting suite with many pre-built and easily exported reports. Accuratately measure the performance of your conversational AI bot and prove its ROI.

R

Sentiment Analysis – identify the tone and emotional state of every message a visitor sends in real-time to mitigate risks and find areas of improvement.

R

Answer Confidence – track the AI bot’s answer accuracy and helpfulness, viewed by time, site, campaign, or bot for continual enhancement.

R

Chatbot vs Agent – compared your AI Chatbot and agent chat performance for workload, efficiency, and visitor satisfaction.

Comm100’s chatbot packages

Pick the package that best suits your automation progress and goals from Comm100’s AI Chatbot platform.

Generative Answers Chatbot

R

Generative Answers Chatbot

Chatbot Plus

R

Generative Answers Chatbot

R

Custom Answers Chatbot

Chatbot Ultra

R

Generative Answers Chatbot

R

Custom Answers Chatbot

R

APIs & Webhooks

All Inclusive Bot Plan

The All Inclusive Bot Plan is the complete chatbot & automation package. It’s everything you need – software, setup, support, and more – all from just one specialist partner.

R

Generative Answers & Custom Answers Chatbots

R

Unlimited intents and answers

R

Complete bot setup, training and configuration

R

Out-of-box integrations (Slate, Salesforce, Dynamics365, Canvas)

R

Dedicated CSM for quarterly business & product roadmap reviews

R

Dedicated AI Architect for monthly bot maintenance

R

24/7 technical support – 15-minute response time

R

Access to product release beta programs

R

Seat on Comm100’s Customer Advisory Board

Human-bot harmony

Blend the bond of human support with the efficiency of chatbot automation.

Human agents develop personal connections and solve complex issues. AI bots provide essential efficiency and scalability. Only Comm100 can help your organization create the perfect balance.

What Comm100 AI Bot success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used

  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

Learn more

Hit 1683% ROI with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

Learn more

Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

Learn more

Improved recruitment with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Cambrian College

"The help and guidance from Comm100 during the development of our chatbot has been fantastic!"

Learn more

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.

Resources to get you and your team ahead

Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.

Comm100 Customer Lunch and Learn featured image

Webinar

How to Leverage Automation and AI with Comm100

Getting More Out of Comm100 Webinar Featured Image

Webinar

Getting More Out of Comm100

human-bot harmony for higher education featured image

Video

Human-Bot Harmony for Higher Education

Californian County Court Customer Story - featured image

Customer Story

Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat