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GENERATIVE ANSWERS CHATBOT

Natural conversation, instant resolutions

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Trusted by over 15,000 customers

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The next-generation chatbot that beats the hype

Comm100 Generative Answers Chatbot isn’t your typical Gen AI bot. As well as being built on the latest technology and vast LLMs, it also automatically indexes your website & company content. This ensures it only delivers helpful & accurate answers that you can trust. Goodbye hallucinations, hello reliability.

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High resolution

Powered by the latest in Gen AI, Generative Answers Chatbot resolves queries through helpful, human-like messaging – without human involvement. Deliver 24/7 support and improve customer satisfaction with Comm100’s Generative AI bot.

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Exceptional accuracy

Most Gen AI bots are only built on LLMs that pull general information, often leading to incorrect answers. Comm100’s Gen bot is different – it’s also trained on specific company content so it only provides accurate and on-brand responses. 

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Instant launch

By integrating your existing knowledge sources and content, you can set up your Generative chatbot within just two hours – with no technical experience. The bot will also auto-scan for new website content every week to stay up to date.

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“We were particularly pleased that Comm100 could get our AI bot up and running so quickly to help relieve our inundated agents. We had regular calls with the Comm100 bot team — they really went above and beyond to make sure that the bot was accurate. Still now, months after implementing the bot, they get in touch with regular follow-ups. It’s great to work with such a knowledgeable and helpful team.

– Richard Branson, COO, Tangerine

A chatbot you can rely on

Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, automation & bots enable efficiency and scalability. Only Comm100 helps you deliver the perfect balance. 

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Seamless transfers

Balance the efficiency of automation with the empathy of human support by connecting Comm100’s Gen AI bot with Comm100 Live Chat. When the bot can’t find the answer, seamlessly transfer the customer to an agent, alongside the chat history.

complete customizability

Complete customizability

Organizations can customize their Gen bot to align with their brand voice and specific use cases by training them on domain-specific data and terminology. This helps to align the bot with the company’s customer service strategies and objectives.

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Total security

Comm100 Generative Answers guarantees the highest security and privacy standards. As well as complying with ISO 270001, SOC 2 Type II, PCI DSS, GDPR, and PIPEDA, Comm100 adheres to specific industry compliances such as HIPAA and TX-RAMP.

Why Generative AI?

Contextual understanding

Contextual understanding

Comm100’s Generative AI chatbot understands the context of customer interactions, referring to past messages, inferring emotional tone, and acknowledging situational data. With this intelligence, the gen bot can provide contextual and personalized responses that resolve queries.

Unlimited scalability

Generative AI chatbots can handle unlimited, simultaneous conversations, no matter the time of the day. This lets you scale your operations without increasing headcount – all without damaging customer satisfaction.

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Contextual understanding

Versatility

Based on multiple LLM models, Comm100’s Gen AI bot is trained on extensive datasets from a multitude of sources. This means it has a broad understanding of language, context, and subject matter so it can be used for a wide range of applications and industries.

The Complete AI Chatbot Experience

Generative Answers + Custom Answers

Comm100 Generative Answers is the perfect way to start your chatbot journey – you can launch your own Gen bot within just 2 hours to field your most common FAQs and keep improving it as you go.

The next essential step is to add a Custom Answers Chatbot. This NLP AI bot can answer 80%+ of queries and perform tasks through flexible integrations with your core systems, giving you greater control and personalization.

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Comm100’s chatbot packages

Pick the package that best suits your AI progress and goals, including Comm100’s latest Generative AI bot.

Generative Answers Chatbot

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Generative Answers Chatbot

Chatbot Plus

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Generative Answers Chatbot

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Custom Answers Chatbot

Chatbot Ultra

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Generative Answers Chatbot

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Custom Answers Chatbot

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APIs & Webhooks

All Inclusive Bot Plan

The All Inclusive Bot Plan is the complete chatbot & automation package. It’s everything you need – software, setup, support, and more – all from just one specialist partner.

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Generative Answers & Custom Answers Chatbots

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Unlimited intents and answers

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Complete bot setup, training and configuration

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Out-of-box integrations (Slate, Salesforce, Dynamics365, Canvas)

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Dedicated CSM for quarterly business & product roadmap reviews

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Dedicated AI Architect for monthly bot maintenance

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24/7 technical support – 15-minute response time

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Access to product release beta programs

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Seat on Comm100’s Customer Advisory Board

Human-bot harmony

Blend the bond of human support with the efficiency of chatbot automation.

Human agents develop personal connections and solve complex issues. AI bots provide essential efficiency and scalability. Only Comm100 can help your organization create the perfect balance.

What Comm100 AI chatbot success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

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  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

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Hit 1683% ROI with Comm100 Live Chat & Chatbot

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  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

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Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

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Improved recruitment with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Cambrian College

"The help and guidance from Comm100 during the development of our chatbot has been fantastic!"

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Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.

Resources to get you and your team ahead

Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.

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Webinar

How to Leverage Automation and AI with Comm100

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Webinar

Getting More Out of Comm100

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Video

Human-Bot Harmony for Higher Education

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Customer Story

Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat