It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

GENERATIVE ANSWERS CHATBOT

The Generative AI Chatbot you can rely on

generative answers chatbot hero banner

Proven success with industry leaders

Canadian Blood Services Logo
Standford Logo
State of Texas Logo
LMUC Logo
McMaster Logo
colgate logo
GE APPLIANCES
UBC Logo
generative answers chatbot image

The next-generation chatbot that beats the hype

Comm100 Generative Answers sets the standard for Generative chatbots in customer service and support.

Powered by the latest GPT and vast LLMS, it also automatically pulls your website, company, and video content to deliver only the most relevant and accurate information. Goodbye hallucinations, hello reliability.

automate queries icon

High resolution

Automate a significant portion of incoming queries through helpful, human-like messaging – without any human involvement. Deliver 24/7 support and improve customer satisfaction with Comm100’s Generative AI chatbot.

automate queries icon

Exceptional accuracy

Most Generative chatbots are only built on LLMs that pull general information, often leading to incorrect answers. Comm100’s is different – it’s also trained on specific company content so it only provides accurate and on-brand responses.

automate queries icon

Instant launch

By integrating your existing knowledge sources, videos, and content, you can set up a Generative AI chatbot in just two hours – with no technical experience. The bot will also auto-scan for new website content every week to stay up to date.

A chatbot you can rely on

Every team needs a combination of human and automated support. While human agents are needed for complex & personal support, Generative AI chat enables efficiency and scalability. Only Comm100 helps you deliver the perfect balance.

seamless transfers

Seamless transfers

Balance the efficiency of automation with the empathy of human support by connecting Comm100’s Generative AI chatbot with Comm100 Live Chat. When the bot can’t find the answer, seamlessly transfer the customer to an agent, alongside the chat history.

complete customizability

Complete customizability

Customize your Generative chatbot to align with their brand voice and specific use cases by training them on domain-specific data and terminology. This helps to align the bot with the company’s customer service strategies and objectives.

security icon

Total security

Comm100’s Generative model chatbot guarantees the highest security and privacy standards. As well as complying with ISO 270001, SOC 2 Type II, PCI DSS, GDPR, and PIPEDA, Comm100 adheres to specific industry compliances such as HIPAA and TX-RAMP.

Tangerine Logo

“We were particularly pleased that Comm100 could get our AI bot up and running so quickly to help relieve our inundated agents… they really went above and beyond to make sure that the bot was accurate. Still now, months after implementing the bot, they get in touch with regular follow-ups. It’s great to work with such a knowledgeable and helpful team.

– Richard Branson, COO, Tangerine

Why Generative AI?

Contextual understanding

Contextual understanding

A Generative AI chatbot understands the context of customer interactions, referring to past messages, inferring emotional tone, and acknowledging situational data. With this intelligence, the gen bot can provide contextual and personalized responses that resolve queries.

Unlimited scalability

Generative AI chatbots can handle unlimited, simultaneous conversations, no matter the time of the day. This lets you scale your operations without increasing headcount – all without damaging customer satisfaction.

unlimited scalability
Contextual understanding

Versatility

Based on multiple LLM models, Comm100’s Generative model chatbot is trained on extensive datasets from a multitude of sources. This means it has a broad understanding of language, context, and subject matter so it can be used for a wide range of applications and industries.

The Complete AI Chatbot Experience

Generative Answers + Custom Answers

Comm100 Generative Answers is the perfect way to start your chatbot journey – you can launch your own Gen bot within just 2 hours to field your most common FAQs and keep improving it as you go.

The next essential step is to add a Custom Answers Chatbot. This NLP AI bot can answer 80%+ of queries and perform tasks through flexible integrations with your core systems, giving you greater control and personalization.

generative answers chatbot image

Comm100’s chatbot packages

Pick the package that best suits your AI progress and goals, including Comm100’s Generative chatbot.

Generative Answers Chatbot

R

Generative Answers Chatbot

Chatbot Plus

R

Generative Answers Chatbot

R

Custom Answers Chatbot

Chatbot Ultra

R

Generative Answers Chatbot

R

Custom Answers Chatbot

R

APIs & Webhooks

All Inclusive Bot Plan

The All Inclusive Bot Plan is the complete chatbot & automation package. It’s everything you need – software, setup, support, and more – all from just one specialist partner.

R

Generative Answers & Custom Answers Chatbots

R

Unlimited intents and answers

R

Complete bot setup, training and configuration

R

Out-of-box integrations (Slate, Salesforce, Dynamics365, Canvas)

R

Dedicated CSM for quarterly business & product roadmap reviews

R

Dedicated AI Architect for monthly bot maintenance

R

24/7 technical support – 15-minute response time

R

Access to product release beta programs

R

Seat on Comm100’s Customer Advisory Board

Human-bot harmony

Blend the bond of human support with the efficiency of chatbot automation.

Human agents develop personal connections and solve complex issues. Generative AI chat provides essential efficiency and scalability. Only Comm100 can help your organization create the perfect balance.

What Comm100 AI chatbot success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used

  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

Learn more

Hit 1683% ROI with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

Learn more

Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

Learn more

Improved recruitment with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Cambrian College

"The help and guidance from Comm100 during the development of our chatbot has been fantastic!"

Learn more

Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.

Resources to get you and your team ahead

Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.

Californian County Court Customer Story - featured image

Customer Story

Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat

Featured img-AI powered chatbots-Creating and designing Intents and Flows

Webinar

AI-Powered Chatbots – Creating and Designing Intents & Flows

Comm100 Customer Lunch and Learn featured image

Webinar

How to Leverage Automation and AI with Comm100

Chatbot Statistics Resources

Report

9 Essential Chatbot Statistics 2024

Getting More Out of Comm100 Webinar Featured Image

Webinar

Getting More Out of Comm100

human-bot harmony for higher education featured image

Video

Human-Bot Harmony for Higher Education