If you’re looking for an AI chatbot capable of automating a significant portion of your frontline customer care without compromising on service quality, you’ve come to the right place. Comm100’s customer service Chatbot combines powerful AI with an easy-to-use, code-free UI so that you can have the confidence, control, and comfort you need to take full advantage of everything that AI has to offer.Book Demo
Making sense of the wide range of human expression, language, and grammar (have you ever misunderstood a text message?) is critical for successful conversations between your customers and your chatbot. Comm100’s AI-powered chatbot uses advanced Natural Language Processing (NLP) to understand conversational dialog, quickly identify intent, and take relevant action to move to resolution.
If a chatbot is to go beyond merely serving as an interactive FAQ, it must be able to do more than deliver answers; it has to take action. Comm100 AI Chatbot can help customers accomplish their goals like booking meetings and making payments through seamless connections to other business systems. Conditional Logic can also be used to personalize every customer interaction based on a customer’s profile and relationship with your business. All of this adds up to an AI customer service solution that does so much more than answer basic questions – it gets stuff done!
Comm100 Chatbots can be integrated with Zendesk Live Chat so that you can effectively route customer queries that need human attention to your customer service agents. Further, you can also choose third-party engines like IBM Watson when deploying a new Chat Bot across multiple channels.
The secret to good AI-powered chatbots solution is the ability to learn from conversations. Just like school, your bot needs someone to check on its answers from time to time. The Comm100 AI platform features a simple interface that lets you train your AI chatbot on the more complex questions quickly and easily – no data science degree needed! Because you’ve got other important work to do.
Everyone knows that not all conversations are meant for bots. When your visitors have especially complex needs, or a VIP logs on, you want to be able to take the reins of a chat or at least monitor the conversation. Comm100 AI Chatbot offers complete control over which conversations it handles, and when it hands them over to its human counterparts.
Comm100 provides a robust reporting suite that allows you to measure the performance of your AI customer service chatbot. Detailed reports for the number of chats resolved by the bot, real-time Sentiment Analysis, and answer confidence allow you to prove ROI and identify opportunities to improve your chatbot. It also includes comparative reports between bots and agents, so you can understand how the bot measures up to its human counterparts.
We worked very closely with Cale, Comm100’s bot architect, to build our AI chatbot and set it up for our specific business needs. We were particularly pleased that Comm100 could get it up and running so quickly to help relieve our inundated agents. We had regular calls with the Comm100 bot team — they really went above and beyond to make sure that the bot was accurate. Still now, months after implementing the bot, they get in touch with regular follow-ups. It’s great to work with such a knowledgeable and helpful team.
– Richard Branson, COO, Tangerine