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CUSTOM ANSWERS CHATBOT

Conversational AI for accuracy, scalability & personalization

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Trusted by over 15,000 customers

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GE APPLIANCES
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Contextual understanding for superior experiences

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Slash support volumes

Want an AI bot that can automate a high % of your support volume without compromising on quality? Enter Custom Answers Chatbot. This AI bot resolves 80%+ of queries so you can increase support capacity without increasing headcount.

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Elevate engagement

Your customers have high expectations. Expectations that can only be cost-effectively met with conversational AI. Deliver instant, convenient, and 24/7 support with Comm100’s AI bot that will keep your customers engaged and loyal.

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Gain complete control

By combining powerful conversational AI with an easy-to-use, code-free UI, Comm100’s AI chatbot app gives you the confidence, consistency, and control you need to take full advantage of everything that AI has to offer.

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“We were particularly pleased that Comm100 could get our AI bot up and running so quickly to help relieve our inundated agents. We had regular calls with the Comm100 bot team — they really went above and beyond to make sure that the bot was accurate. Still now, months after implementing the bot, they get in touch with regular follow-ups. It’s great to work with such a knowledgeable and helpful team.

– Richard Branson, COO, Tangerine

Resolve unique problems with a personalized touch

Personalized experiences

Personalized experiences

Comm100 Custom Answers Chatbot doesn't only remember context within a conversation for a more personal experience - it can remember individuals too. Through integrations and machine learning, the AI bot can refer to past interactions, preferences and purchases to provide the most human-like chatbot support.
Third-party integrations & webhooks

Third-party integrations & webhooks

Comm100's AI bot can be integrated third-party chat software like Zendesk so you can seamlessly transfer chats to customer service agents. You can also choose third-party engines like IBM Watson when deploying a new bot across multiple channels. Chatbot webhooks take this a step further, allowing your bot to communicate with external systems in real time to process payments, check inventory, update data, and much more.
Continuous learning

Continuous learning

The best conversational AI continually learns and improves from past interactions. Comm100 ensures this learning is maximized by equipping the bot with self-modifying ML algorithms, the best AI and NLP models, and many LLMs. Comm100's AI chatbot app also features a simple interface so you can easily adjust your bot to make continual improvements.
Multi-language support

Multi-language support

Comm100 Custom Answers Chatbot helps you expand your customer base with multi-language support. The AI bot can understand and respond in 55 languages so your customers can speak in their most comfortable tongue and receive this speech back.

The Complete AI Bot Experience

Custom Answers + Generative Answers

You can build unlimited flows into your Custom Answers Chatbot – but there’s always a question you never expected. For these queries, you need Comm100 Generative Answers Chatbot. When an answer can’t be found, this bot will utilize Generative AI to fill in any gaps and help to find a resolution.

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“With so many chat requests, we needed our bot to handle as many chats as possible. With machine learning, the more you use it and train it, the better it becomes. And it’s worth it. At first, the bot was resolving around 50% of chats, and now on some days it’s handling more than 90% which is exceptional.

– Richard Branson, COO, Tangerine

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Comprehensive AI bot reporting

Comm100 provides a robust reporting suite with many pre-built, easily exported reports so you can measure the performance of your AI bot, prove ROI, and identify improvements.

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Sentiment Analysis – identify the tone and emotional state of every message a visitor sends in real-time to mitigate risks and find areas of improvement.

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Answer Confidence – track the AI bot’s answer accuracy and helpfulness, viewed by time, site, campaign, or bot for continual enhancement.

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Chatbot vs Agent – compared your AI bot and agent chat performance for workload, efficiency, and visitor satisfaction.

Comm100’s chatbot packages

Pick the package that best suits your AI progress and goals, including Comm100’s latest Generative AI bot.

Generative Answers Chatbot

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Generative Answers Chatbot

Chatbot Plus

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Generative Answers Chatbot

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Custom Answers Chatbot

Chatbot Ultra

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Generative Answers Chatbot

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Custom Answers Chatbot

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APIs & Webhooks

All Inclusive Bot Plan

The All Inclusive Bot Plan is the complete chatbot & automation package. It’s everything you need – software, setup, support, and more – all from just one specialist partner.

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Generative Answers & Custom Answers Chatbots

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Unlimited intents and answers

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Complete bot setup, training and configuration

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Out-of-box integrations (Slate, Salesforce, Dynamics365, Canvas)

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Dedicated CSM for quarterly business & product roadmap reviews

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Dedicated AI Architect for monthly bot maintenance

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24/7 technical support – 15-minute response time

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Access to product release beta programs

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Seat on Comm100’s Customer Advisory Board

Human-bot harmony

Blend the bond of human support with the efficiency of chatbot automation.

Human agents develop personal connections and solve complex issues. AI bots provide essential efficiency and scalability. Only Comm100 can help your organization create the perfect balance.

What Comm100 AI chatbot success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

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  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

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Hit 1683% ROI with Comm100 Live Chat & Chatbot

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  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

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Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

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Improved recruitment with Comm100 Live Chat & Chatbot

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  • Live Chat
  • Chatbot
Customer Stories

Cambrian College

"The help and guidance from Comm100 during the development of our chatbot has been fantastic!"

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Get started today

Join thousands of organizations who have achieved human-bot harmony with Comm100.

Resources to get you and your team ahead

Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.

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Webinar

How to Leverage Automation and AI with Comm100

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Webinar

Getting More Out of Comm100

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Video

Human-Bot Harmony for Higher Education

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Customer Story

Californian County Court Automates 65% of Chats by Upgrading to Comm100 AI Chatbot & Live Chat