The AI Agent That Engages and Supports Like a Human

The Comm100 AI Agent has been tested to automate up to 80% of inbound queries by learning from website content, knowledge base articles, uploaded documents, and cloud files in the gaming and higher education sectors.

It handles everything from FAQ responses to transactional tasks like bookings and ticket creation. For a university admissions office fielding thousands of nearly identical questions about deadlines and financial aid during enrollment season, that 80% figure is realistic.

For a healthcare provider navigating sensitive patient triage, automation might sit closer to 50% or 60%, with the remainder routed to human agents who receive the full conversation history.

Hallucinations occur when an AI model generates a confident-sounding answer that isn’t grounded in actual data. In customer service, a hallucinated response might state the wrong return policy, cite a non-existent product feature, or give incorrect account information. For regulated industries, the consequences range from customer frustration to compliance violations.

The Comm100 AI Agent prevents hallucinations and inaccurate responses by relying on training data that you provide instead of solely relying on its own pre-trained knowledge. Instead of generating an answer from memory, the Comm100 AI Agent retrieves relevant content from your knowledge base, policy documents, or website in real time, then formulates a response grounded in that material.

Comm100’s AI Agent is built with compliance as a baseline rather than a premium feature. The platform holds SOC 2 Type II certification, supports HIPAA and PCI DSS requirements, and offers on-premises deployment for organizations that need to keep data within their own infrastructure.

On-premises hosting is particularly relevant for government agencies, financial institutions, and healthcare organizations subject to data residency requirements or strict internal security policies. It’s also WCAG compliant, which matters for public-sector organizations required to meet accessibility standards.

Comm100’s AI Agent deploys across live chat, email, SMS, Telegram, WhatsApp, Facebook, LINE, WeChat, and other major messaging apps from a single configuration. The same knowledge base, conversation logic, and brand voice apply regardless of where the customer initiates contact. This means training the agent once and deploying it everywhere, rather than building and maintaining separate bots per channel.

Yes. Comm100’s AI Agent includes a visual workflow builder that lets non-technical team members create, modify, and deploy conversational flows without writing code. The builder uses a drag-and-drop interface where you define triggers, conditions, actions, and branching logic visually.

Workflows can handle dynamic actions beyond simple Q&A. You can configure the AI Agent to collect information through multi-step forms, execute tasks like booking appointments or creating support tickets, apply conditional logic based on visitor attributes (such as account type, location, or language), and route conversations to specific departments based on topic detection.

Natural-language commands allow you to describe what you want the agent to do in plain English, and the system translates that into executable logic.

Comm100’s AI Agent connects to external systems through pre-built integrations and a flexible API. The platform offers native integrations with CRM systems like Salesforce and HubSpot, higher education platforms like Ellucian and Canvas and more. These integrations allow the AI Agent to pull contextual data into conversations and push actions back into your systems of record.