It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Your Intelligent AI Assistant
Combine intelligent automation with human expertise to boost agent productivity.
Eliminate the need for manual searches and system juggling — AI Copilot, instantly provides relevant answers.
Agents instantly receive automated 'Quick Suggestions' upon receiving inquiries and can generate accurate, detailed responses with “Generative Suggestions”. This accelerates resolution times, leading to improved customer experiences.
Empower agents to manage more conversations with less effort using AI Copilot's Text Enhancement along with robust automation features.
With a single click, agents can refine responses—rephrasing, expanding, shortening, correcting grammar, and adjusting tone— ensuring polished dialogue while handling a greater volume of interactions.
Provide agents with highly targeted responses using AI Copilot's channel and campaign-specific suggestions, reducing irrelevant information.
Easily assign distinct knowledge sources and dedicated AI Copilots to brands and various use cases, such as pre-sales and post-sales.
AI Copilot serves as a virtual mentor, providing real-time guidance that accelerates onboarding and equips new agents with institutional knowledge from day one.
New agents can handle inquiries independently, building confidence and proficiency without constant reliance on colleagues.
Minimize manual documentation with AI-powered Summarization.
AI Copilot analyzes chats and tickets, automatically extracting key issues, resolution steps, and outcomes.
Agents can review and refine summaries, ensuring efficiency and consistency across every interaction.
Conclude conversations faster with Smart Wrap-Up.
AI Copilot automatically assigns issue categories, resolution types, and support topics by analyzing conversation content—no manual sorting needed.
Ensures consistent, accurate tagging and streamlining record-keeping.
Write professional, well-structured emails effortlessly with AI Copilot.
By analyzing the entire email thread, AI Copilot captures key details like dates, decisions, and requests, transforming them into a clear, concise draft that ensures accuracy and consistency in every response.
As your agents refine responses and expand knowledge, AI Copilot automatically incorporates their expertise, delivering smarter, more accurate assistance over time.
Track AI performance with detailed Suggestion Volume reports showing auto-suggested times, usage rates, and generated answers. Monitor your most suggested and used content including canned messages, intents, articles, and files with granular reporting from half-hour intervals to monthly trends.
“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”
– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global
Comm100 AI Copilot
| Standard AI Assistants | |
Quick Suggestions |  | |
Generative Suggestions | | |
Text Enhancements | | |
Summarization | | Available via add-ons |
Smart Wrap Up | | Don't support populating custom fields |
AI Agent
Your Digital Support Teammate
That automates up to 80% of inquiries and helps you deliver superior customer service.
AI Insights
Your Digital Analyst
That analyzes customer sentiments, tracks chat resolution and uncovers key business insights.
AI Knowledge
Your Digital Knowledge Curator
That audits your content, uncovers gaps and drafts fixes so your knowledge base stays accurate, complete and easy to use.
AI QA
Your Digital Quality Coach
That auto‑scores all interactions, surfaces coaching insights and removes bias to improve service quality at scale.
AI Onboarding
Your Digital Training Coach
That creates chat simulations and quizzes, instantly grades answers and gives feedback so new agents ramp up faster and more confidently.
Improve response times, streamline workflows, and empower your team with AI-driven assistance.