Features | Analytics

Comprehensive chatbot reporting and analytics

Measure and improve the performance of your Comm100 Chatbot with our powerful and easy-to-use chatbot analytics dashboard. From volume to visitor feedback, Comm100’s chatbot reporting offers a range of pre-built and build-your-own reports so you can analyze the metrics that matter to you. Track your bot’s accuracy, effectiveness, and ROI – with speed, accuracy, and easy export.

Chats & tickets

This chatbot report shows a range of metrics to understand the use and performance of your chatbot conversations. The report can be viewed at account or channel level, and be filtered by time, site, or bot. Chatbot reports include:

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Number of chatbot chats

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Number of chats transferred from bot to agent

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Chat duration.

Chatbot answers

This chatbot report gives you insight into the effectiveness of your bot’s answers and the comprehensiveness of your intent library. This is essential within any chatbot analytics dashboard. Chatbot reports include:

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Total answers sent

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High confidence answers

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Helpful and not helpful rate

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Top intents.

Chatbot rating

Learn what your customers think about their experience with your bot with Comm100’s rating chatbot reporting. Visitors can rate the bot conversation on a scale from 1 to 5. Metrics within this chatbot report include:

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Number of chats rated by visitors

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Rating of chats from 1-5

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Average rating score..

“The reporting system within Comm100 is great. I can easily get in, find out the data I need and keep track on the team’s performance. I look at chat conversion rate, what pages they’re chatting with us on, opportunities, and so much more. It’s really great information for us to have.”

– Jana Gauvey, Marketing Operations Program Manager, Rand Worldwide

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Chatbot & agent

These chatbot reports compare bot and agent performance in terms of workload, efficiency, and visitor satisfaction. You can track the number of chats handled by bot or agent, the average chat duration of each, and the average visitor score. These chatbot analytics also help you to prove your bot’s ROI.

Collected leads

Comm100’s bots can serve as an effective lead generation tool. Track the number of leads collected by your chatbots by time and by bot.

Booked meetings

To automate common workflows and save agent time, Comm100’s chatbots can be used to book meetings. This chatbot report provides the number of meetings booked by the chatbot and can be viewed by time and by bot.

Chatbot usage

Comm100’s Custom Answers and Generative Answers Chatbots are priced by usage. This report allows you to understand how many messages the bots have sent and the number of tokens used to provide you with transparent chatbot reporting metrics.

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