Features | Analytics

Comprehensive AI Agent Reporting and Analytics

Measure and improve the performance of your Comm100 AI Agent with our powerful and easy-to-use AI Agent analytics dashboard. From volume to visitor feedback, Comm100’s AI Agent reporting offers a range of pre-built and build-your-own reports so you can analyze the metrics that matter to you. Track your bot’s accuracy, effectiveness, and ROI – with speed, accuracy, and easy export.

Chats & Tickets

This AI Agent report shows a range of metrics to understand the use and performance of your AI Agent conversations. The report can be viewed at account or channel level, and be filtered by time, site, or bot. Chatbot reports include:

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Number of AI Agent chats

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Number of chats transferred from bot to agent

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Chat duration.

AI Agent Answers

This AI Agent report gives you insight into the effectiveness of your bot’s answers and the comprehensiveness of your intent library. This is essential within any AI Agent analytics dashboard. AI Agent reports include:

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Total answers sent

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High confidence answers

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Helpful and not helpful rate

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Top intents.

AI Agent rating

Learn what your customers think about their experience with your bot with Comm100’s rating AI Agent reporting. Visitors can rate the bot conversation on a scale from 1 to 5. Metrics within this AI Agent report include:

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Number of chats rated by visitors

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Rating of chats from 1-5

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Average rating score..

“The reporting system within Comm100 is great. I can easily get in, find out the data I need and keep track on the team’s performance. I look at chat conversion rate, what pages they’re chatting with us on, opportunities, and so much more. It’s really great information for us to have.”

– Jana Gauvey, Marketing Operations Program Manager, Rand Worldwide

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AI Agent & Agent

These AI Agent reports compare bot and agent performance in terms of workload, efficiency, and visitor satisfaction. You can track the number of chats handled by bot or agent, the average chat duration of each, and the average visitor score. These AI Agent analytics also help you to prove your bot’s ROI.

Collected leads

Comm100’s bots can serve as an effective lead generation tool. Track the number of leads collected by your AI Agent by time and by bot.

Booked Meetings

To automate common workflows and save agent time, Comm100’s AI Agent can be used to book meetings. This AI Agent report provides the number of meetings booked by the AI Agent and can be viewed by time and by AI Agent.

AI Agent Usage

Comm100’s AI Agent is priced by usage. This report allows you to understand how many messages the bots have sent and the number of tokens used to provide you with transparent AI Agent reporting metrics.

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