It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Your Trusted AI Support Teammate
The Comm100 AI Agent helps you deliver superior customer service. Automate up to 80% of inbound queries and unlock a new level of efficiency.
Ready to experience AI that
Launch your AI agent in minutes. Choose your preferred channel (Live Chat, SMS, Instant Messaging, etc.), and it’s ready to go with on-brand responses.
Train your AI agent super-fast! Simply provide your website URL, upload files, or connect your cloud directories. Our AI quickly processes your data and learns your business to deliver accurate and informed responses.
Our AI Agent delivers a human-like experience, recalling session history, reducing the need for visitors to repeat themselves.
It asks clarifying questions when needed and maintains context to drive the conversation toward resolution, ensuring accurate responses — just like you’d expect from a skilled agent.
“The chatbot (now AI Agent) is equipped to handle all the basic, common queries that were previously taking up so much of the agents’ time. Today, more than 70% of all live chat queries are directly routed to the chatbot, and of these, 68% are resolved without any human interaction.”
– Denny Michaud, Customer Relations Manager, Canadian Blood Services
Tailor your AI Agent’s behavior with simple instructions in your native language.
It adapts instantly, responds in your preferred language, and requires no localization effort.
Reduce your team's workload and increase efficiency as our AI Agent can handle certain tasks independently.
Create custom actions, like 'Book Appointment,' 'Cancel Order,' and 'Check Account Balance’ and our AI agent will execute them for you.
Simply define your topics and our AI automatically generates relevant questions. Use our intuitive visual editor to design workflows for accurate answers.
Go further than basic drag-and-drop. Just describe your process in plain language, and our AI converts it into an actionable workflow.
The Comm100 AI Agent works to minimize unnecessary escalations to live agents while always prioritizing customer satisfaction.
It transitions to human agents based on your defined triggers, ensuring no disruptions and the highest level of attention for complex issues.
Gain insights into how customers rate their experience with your AI Agent using a Rating Report.
Track satisfaction on a 1 to 5 scale to identify what’s working, address gaps, and enhance interactions.
Track lead capture and meeting scheduling rates for your AI Agent.
Leverage this data to personalize your approach to each lead, anticipate their needs, and maximize conversion opportunities.
The AI Agent that works for you. Reduce workload, improve accuracy, and scale support effortlessly.
“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”
– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global
AI Copilot
Your Digital Companion
That offers smart suggestions, spots writing mistakes and guides engaging conversations.
AI Insights
Your Digital Analyst
That analyzes customer sentiments, tracks chat resolution and uncovers key business insights.
Feature | Comm100 AI Agent | Standard AI Agents |
AI Hallucinations | Knowledge-based responses: only generates answers from verified knowledge sources. | Frequent hallucinations: generating inaccurate or irrelevant answers. |
Context Awareness | Topic-focused: understands context within topics and asks clarifying questions for off-topic queries. | Context limitations: may struggle with off-topic questions, resulting in generic responses that impact the user experience. |
Dynamic Custom Answer | Granular selection: selects and provides only the most relevant answer segments. | Full answer retrieval: delivers the entire answer, even if only a part is relevant |
Workflow Creation | Flexible options: dynamic workflows with natural language instructions and static workflows using a visual builder. | Workflow builder only: mostly relies on a visual workflow builder. |
Cached Responses | No caching: responses are never cached to ensure real-time accuracy. |
Frequent caching: often displays previously stored responses, affecting test experience.
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 |  |  | |
Live Chat/Chat |  | | |
SMS | | | |
Email | Requires AI Copilot | | |
WhatsApp | | | |
Facebook | | | |
Instagram | | | |
X | | | |
Telegram | | Requires 3rd party | |
LINE | | | |
WeChat | | |
80+
AI Agent Features
10+
Integrations Supported
90+
Language Supported
Hire our AI Agent today. Transform your customer experience instantly.