Chatbots and automation tools for your customers and your agents
Smart, capable, and personalized automation to handle 80% of customer needs
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One chatbot, every channel
“Build once, deploy often.” Our credo ensures that you can leverage the power of your Comm100 AI Chatbot platform across live chat, social media, and SMS. That’s productivity you can count on.
Conversations are just the beginning
You need more than just idle chit-chat – you need a virtual agent that can answer questions quickly and accurately, process transactions, and get things done without escalation. You need a powerful, integrated Comm100 AI chatbot for website, social media & SMS.
The industry’s most powerful on-premise chatbot
You read that right – you can have an on-premise live chat or omnichannel deployment and a fully functional AI-powered chatbot. Only from Comm100.
From Agent to Super-Agent
Imagine agents who never have to search for answers, who can automate workflows to they can focus on the tougher conversations. That’s Comm100 Agent Assist, the most helpful AI-powered agent productivity tool you’ve ever seen.
Close the knowledge gap
No one knows which answers are missing from your resources better than your customer service agents. Agent Assist lets them flag missing topics with a single click so you can plug the holes and up your game.
We’re with you all the way
Our team of professional AI architects will help you design and maintain your AI chatbot app for optimal performance. Let us take care of the plumbing so you focus on your customers.
Conversational Chatbot
Comm100’s standard chatbot uses a simple keyword engine to determine what your visitors are asking, and then reply with the answers they seek. Upgrade to our AI Chatbot that uses Natural Language Processing (NLP) for even better contextual understanding and broader conversational scope.
Task Bot
Automate the easy stuff – like FAQs, booking meetings, and capturing contact information – so your agents and your customers can get on to more important things. Comm100 Task Bots are simple to build and deploy, and come with pre-designed templates to make easy work of the most common workflows.
Agent Assist
Agent Assist is a powerful AI application that reads incoming queries, determines the topic, and suggest answers to agents right inside the agent console. Customer satisfaction is just a click away!
The Comm100 bot has allowed us to not only effectively manage the increase in chat volume, but it’s also saved us a considerable amount of money by not having to hire a lot more agents.
– Richard Branson,COO, Tangerine
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