AI Quality Assurance

Auto-Score and Scale Support Quality Assurance

AI Quality Assurance keeps a constant pulse on customer service quality so you can coach faster, measure fairly, and constantly improve customer satisfaction.

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California Department of Corrections and Rehabilitation

Speed up support coaching with one-click handoffs from QA findings

Cover every customer interaction instead of sampling just a few

Automate SLA monitoring to quickly find out where leaks happen

Reduce service costs by automating manual and resource-heavy QA tasks

Ensure Consistent Support Quality at Scale

Easily Expand Your Review Scope and Enforce Consistent Standards

Score Every Interaction

AI reviews every chat — not just a sample — against your knowledge base and using assigned guidelines.

Explain Results Clearly

Get clear reasons for every score and build confidence in the process.

Stay Objective, Be Consistent

AI eliminates reviewer bias and ensures greater scoring fairness. Managers can override AI assessments before sharing results.

Scale Your QA With Ease

Comm100 AI Quality Assurance works faster, more thoroughly, and more consistently than humans, ensuring greater compliance.

AI-Powered Agent Coaching

Coaching Support Agents for Better Performance Has Never Been This Easy

One-Click Coaching

Turn every QA result into an instant coaching opportunity with a single click.

Provide Structured Feedback

Add comments and tags, and assign follow-ups to whoever needs to know.

Keep It Transparent

Agents can access coaching feedback right in the Agent Console (read-only).

“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”

– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global