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The AI Copilot That Maximizes Agent Performance

Your Intelligent AI Assistant

Enhanced human agent resources for faster resolution and higher CSAT.

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When Agent Efficiency Is The Top Priority

Retrieve Instant Answers

Retrieve Instant Answers

No more manual searches and resource juggling. AI Copilot instantly retrieves relevant answers without prompting, right inside the Comm100 agent console.

AI Copilot provides quick suggestions for each inquiry, reducing resolution time and driving improved customer experiences.

Handle More Conversations

Handle More Conversations

Empower agents to manage more conversations with less effort.

With a single click, agents can send customer questions directly to their AI Copilot, which uses the conversational context and customer profile to generate suggested responses.

Agents can refine responses – rephrasing, expanding, shortening, correcting grammar, and adjusting tone – ensuring consistent quality over a greater volume of interactions.

Guarantee Accurate Responses

Guarantee Accurate Responses

Easily assign dedicated AI Copilots with distinct knowledge sources to various use cases such as pre-sales and post-sales.

Agents can chat with AI Copilot privately during each session, asking questions in natural language and receiving highly targeted, contextual responses. Agents can forward suggestions directly to their customers or drop them into the message composer for editing.

AI Copilot provides links to every resource used for response generation to give agents complete confidence. If the resources are public, agents can share them directly with customers with a single click.

Accelerate Agent Onboarding

Accelerate Agent Onboarding

AI Copilot serves as a virtual mentor, providing real-time guidance that accelerates onboarding and equips new agents with institutional knowledge from day one.

New agents can handle inquiries independently, building confidence and proficiency without constant reliance on colleagues.

No More Repetitive Tasks

Draft Emails with Confidence

Draft Emails with Confidence

Write professional, well-structured emails effortlessly with AI Copilot.

By analyzing the entire email thread, AI Copilot captures key details like dates, decisions, and requests, transforming them into a clear, concise draft that ensures accuracy and consistency in every response.

Simplify Conversation Closure

Simplify Conversation Closure

Conclude conversations faster with Smart Wrap-Up.

AI Copilot automatically assigns issue categories, resolution types, and support topics by analyzing conversation content—no manual sorting needed.

Ensures consistent, accurate tagging and streamlining record-keeping.

Automate Summary Generation

Automate Summary Generation

Minimize manual documentation with AI-powered Summarization.

AI Copilot analyzes chats and tickets, automatically extracting key issues, resolution steps, and outcomes.

Agents can review and refine summaries, ensuring efficiency and consistency across every interaction.

Reduce Manual Maintenance

Reduce Manual Maintenance

As your agents refine responses and expand knowledge, AI Copilot automatically incorporates their expertise, delivering smarter, more accurate assistance over time.

Track AI performance with detailed Suggestion Volume reports showing auto-suggested times, usage rates, and generated answers. Monitor your most suggested and used content including canned messages, intents, articles, and files with granular reporting from half-hour intervals to monthly trends.

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“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”

– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global

Comm100 vs. The Competition

Comm100 AI Copilot
Standard AI Assistants
Quick Suggestions
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Generative Suggestions
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Text Enhancements
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Summarization
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Available via add-ons
Smart Wrap Up
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Don't support populating custom fields

Explore the Comm100 AI Family

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AI Agent

Your Digital Support Teammate

That automates up to 80% of inquiries and helps you deliver superior customer service.

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AI Insights

Your Digital Analyst

That analyzes customer sentiments, tracks chat resolution and uncovers key business insights.

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AI Knowledge

Your Digital Knowledge Curator

That audits your content, uncovers gaps and drafts fixes so your knowledge base stays accurate, complete and easy to use.

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AI QA

Your Digital Quality Coach

That auto‑scores all interactions, surfaces coaching insights and removes bias to improve service quality at scale.

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AI Onboarding

Your Digital Training Coach

That creates chat simulations and quizzes, instantly grades answers and gives feedback so new agents ramp up faster and more confidently.

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Improve response times, streamline workflows, and empower your team with AI-driven assistance.