It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Your Intelligent AI Assistant
Enhanced human agent resources for faster resolution and higher CSAT.
No more manual searches and resource juggling. AI Copilot instantly scans all your connected resources to find relevant answers for your agents, reducing resolution time and driving improved customer experiences.
With a single click, agents can send customer questions directly to their AI Copilot, which uses conversational context and the customer profile to generate targeted responses.
Agents can chat with AI Copilot privately during each session, asking questions in natural language and receiving highly targeted, contextual responses. Agents can forward suggestions directly to their customers or drop them into the message composer for editing.
Equip dedicated AI Copilots for distinct use cases such as pre-sales and post-sales for even faster and more focused response support.
With access to all your knowledge resources as they evolve and expand, AI Copilot provides reliable, real-time guidance that keeps all your agents – rookie and veteran – fully up to speed.
AI Copilot supports more than 100 languages, either working natively or translating based on agent capabilities. Now you can serve all your customers without any language barriers.
Write professional, well-structured emails effortlessly. Ask AI Copilot to rephrase, expand, shorten, and adjust responses as needed to maintain control.
AI Copilot’s Smart Wrap-up automatically assigns issue categories, resolution types, and support topics by analyzing conversation content, ensuring consistent, accurate tagging and faster record-keeping. No more manual conclusion needed.
AI Copilot summarization automatically extracts key issues, resolution steps, and outcomes for every conversation or email, eliminating time spent on documentation. Agents can review and refine summaries, ensuring efficiency and consistency across every interaction.
As your agents refine responses and expand knowledge, AI Copilot automatically incorporates their expertise, delivering smarter, more accurate assistance over time.
Track AI performance with detailed reports showing auto-suggested times, usage rates, and generated answers. Monitor your most suggested and used content including canned messages, intents, web pages, articles, and files with granular reporting from half-hour intervals to monthly trends.
Build and train a new AI Copilot in two clicks. Choose an AI Agent you’ve already built, and instantly synchronize its resources – web pages, knowledge base articles, files, topics & intents, and more – to your AI Copilot. It’s that simple.
“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”
– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global
Comm100 AI Copilot
| Standard AI Assistants | |
Quick Suggestions |  | |
Generative Suggestions | | |
Text Enhancements | | |
Summarization | | Available via add-ons |
Smart Wrap Up | | Don't support populating custom fields |
AI Agent
Your Digital Support Teammate
That automates up to 80% of inquiries and helps you deliver superior customer service.
AI Insights
Your Digital Analyst
That analyzes customer sentiments, tracks chat resolution and uncovers key business insights.
AI Knowledge
Your Digital Knowledge Curator
That audits your content, uncovers gaps and drafts fixes so your knowledge base stays accurate, complete and easy to use.
AI QA
Your Digital Quality Coach
That auto‑scores all interactions, surfaces coaching insights and removes bias to improve service quality at scale.
AI Onboarding
Your Digital Training Coach
That creates chat simulations and quizzes, instantly grades answers and gives feedback so new agents ramp up faster and more confidently.
Improve response times, streamline workflows, and empower your team with AI-driven assistance.