It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Support requests follow a predictable path: the customer asks a question, your agents – human or AI – resolve it, and the interaction is closed. Then you evaluate the interaction and apply any lessons learned.
Comm100 AI solutions enhance each stage of the cycle like a flywheel, delivering:
The Comm100 AI flywheel system perfects and accelerates customer support so everyone can move on with their day.
With proper training, AI can resolve 80% of your customers’ questions on its own, without ever needing human involvement.
Solutions
Faster and more consistent onboarding, quicker answers, and better communications with a suite of powerful AI tools.
Solutions
Keep tabs on performance automatically. Get the data on who and what is working, and who and what needs work.
Solutions
Bring the power of the Comm100 AI flywheel to your customer support.
Support Element
| AI-Powered Ecosystem Approach |
Traditional Fragmented Approach
|
System Integration | Every component connects and shares data; AI agents, human agents, and all channels access unified customer context | Chatbots operate independently from ticketing systems; customer history isn't accessible across channels |
Quality Assurance | AI reviews 100% of interactions automatically, identifying coaching opportunities and quality issues in real time | Teams sample 2-5% of interactions for quality assurance; most conversations never get reviewed |
Knowledge Management | AI continuously monitors content quality, identifies gaps from customer conversations, and drafts new articles automatically | Knowledge bases become outdated because manual audits are time-consuming and infrequent |
Customer Experience Continuity | Context flows seamlessly across all touchpoints; customers never start over regardless of channel switches | Customers repeat information when moving between channels or escalating to human agents |
Operational Visibility | Real-time sentiment analysis and resolution tracking surface issues immediately; decisions are grounded in comprehensive data
| Managers discover problems weeks after they start affecting customers; decisions are based on gut feel and small samples |
Agent Support | AI Copilot provides instant suggestions and relevant knowledge; consistent service quality across the entire team
| Agents toggle between six systems to find answers; inconsistent responses depending on who helps the customer |
Agent Training | AI Onboarding creates realistic simulations with instant feedback; ramp time reduced by 30-40% with higher confidence levels
| New agents take 8-12 weeks to reach productivity; training relies on classroom instruction and manual mock conversations |
Scalability | AI handles up to 80% of routine inquiries automatically; teams scale support without proportionally increasing headcount
| Support costs scale linearly with volume; adding capacity means hiring more agents |
Experience the power of people-first, AI-powered customer service.
