Comm100 Launches Task Bot, a Free Chatbot Tailored to Small Businesses

First omnichannel vendor to offer a complimentary chatbot solution within a free, full-suite customer engagement platform

Vancouver, B.C., June 8, 2021 – Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced its newest free solution: Task Bot. Task Bot gives small businesses an efficient way to offer a fully automated 24/7 customer engagement channel for their customers without taxing their budget or requiring a time-intensive setup process.

Small businesses often struggle with busy phone lines filled with customers asking the same basic questions, stretching staff thin as they balance giving routine answers with their other duties. Comm100’s Task Bot is a chatbot embedded in a business’ website that is simple to build and quick to use, giving end customers a way to get information whenever is convenient for them. The chatbot takes customers through a decision tree of questions and answers until the customer has either received the answer they were looking for or asks for additional help from an agent.

Common uses of the Task Bot include customers asking about store hours, COVID-19 health and safety protocols and bill payment information. Some additional capabilities include:

  • Troubleshooting – if a customer reaches out about a product issue, the chatbot can walk customers through preliminary troubleshooting steps to determine if the issue needs to be raised to an agent
  • Scheduling – if users need to meet with a person—whether for a demo on a product or further assistance on a different issue—the chatbot can help users book a meeting through Calendly
  • Information gathering – the chatbot can capture contact information through a conversational interface to provide the business with follow up information, event/product sign ups or sales leads

Task Bot is part of a broader suite of free Comm100 customer engagement solutions that include live chat, ticketing and messaging and a self-serve knowledge base. Launched in 2020, the Comm100 Free offering is tailored to meet the needs of small businesses who can benefit from enhanced customer engagement solutions without the need for costly tools and extensive resources. Completely cloud-based and fully compatible with websites built on any platform including WordPress, Shopify, and Magento, the Comm100 Free solution helps businesses provide their customers with the best support and service possible, no matter their size.

“Customer expectations are at an all-time high, fueled by large companies with countless customer service resources and consumer demand for instant gratification—and these expectations don’t change when it comes to small businesses,” said Jeff Epstein, VP of Marketing & Strategy at Comm100. “By helping small businesses automate answering their most frequently asked questions in a conversational format and gathering routine data via chat instead of boring old web forms, we are enabling them to deliver customer service 24/7 without further stretching their limited resources.”

Task Bot is also available for medium to large-sized business via Comm100’s paid plan. To learn more about Task Bot and its various benefits for all-sized businesses, visit: https://comm100.com/free/task-bot/

ABOUT COMM100

Comm100 is a global provider of digital omnichannel customer engagement solutions that help brands orchestrate their unique blend of human agent, bot, and self-serve interactions. Organizations like Rackspace, HomeTrust Bank, and Canadian Blood Services use Comm100 to exceed customer expectations with service that closes the gap between question and answer. 




COMM100 MEDIA CONTACT

Rachel Levy
V2 Communications for Comm100
[email protected]