It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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[VANCOUVER, BC, Sep 23, 2025] – Comm100, the AI-powered customer engagement platform trusted by leading enterprise organizations, is proud to unveil three intelligent solutions that eliminate operational bottlenecks plaguing customer support teams worldwide:
These AI tools were envisioned and built to tackle the most time-consuming aspects of support management by automating knowledge base maintenance, quality control processes, and new agent training.
Paired with our AI Agent, AI Copilot, and AI Insights, the six work seamlessly to power your customer service, delivering faster answers for visitors, smoother workflows for agents, and clearer decisions for managers that improve with each interaction.
“The era of manually intensive support operations is coming to an end,” said Kevin Gao, CEO of Comm100. “With these AI solutions, we’re fundamentally reimagining how support teams operate, learn, and deliver value. Organizations can now transform their biggest operational challenges into competitive advantages.”
AI Knowledge: Intelligent Content Optimization
Comm100 AI Knowledge helps companies find knowledge gaps and automates the resource-intensive process of auditing content accuracy across knowledge bases.
It automatically scans knowledge bases and analyzes chat feedback to identify missing or outdated information, eliminating the manual effort. The solution detects typos, clarity issues, and style deviations while analyzing unanswered customer questions and thumbs-down ratings to uncover knowledge gaps.
AI Knowledge generates precise revision recommendations and can draft entirely new articles based on real customer conversations, working seamlessly with Comm100, Confluence, and ServiceNow platforms.
AI Quality Assurance: Ensuring Consistency at Scale
Comm100 AI Quality Assurance automatically reviews every customer interaction, not just samples, against established knowledge bases and guidelines, delivering quality control at scale.
AI Onboarding: Accelerating Agent Development
Comm100 AI Onboarding creates interactive, chat-style training scenarios that mirror real customer interactions, with questions that adapt and randomize in real-time based on agent responses.
The solution instantly generates quizzes from existing knowledge bases, provides automated grading with optimal response examples, and delivers detailed scoring and coaching visible only to individual agents.
Each solution operates independently while offering powerful synergies when deployed together, creating an intelligent ecosystem that supports the entire agent lifecycle.
About Comm100
Comm100 is a global provider of digital omnichannel customer engagement software for education, government, and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console. To learn more about Comm100, visit: www.comm100.com.
Najam Ahmed
Content Manager, Comm100
najam.ahmed@comm100.com
Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere. To learn more about Comm100, visit: www.comm100.com
Kate Rogerson
Content Manager, Comm100
kate.rogerson@comm100.com