Drive two-way conversational messaging at scale, with an integrated solution for proactive customer and student engagement – on the channel of choice.
Houston, TX. – Improving and enhancing the customer (and student) experience for retention and growth is a priority for all organizations, higher education institutions included.
Positive student and customer experiences solidify relationships, build loyalty, and avoid churn.
Organizations need to efficiently connect with their customers, students and prospects with a personalized message on a channel that their audiences engage with – frequently. The market is flooded with email, and with a 20% average open rate, orgs aren’t likely to reach their audiences and make any meaningful connections. Meanwhile, 90% of text messages are read within just 3 minutes.
Comm100 is excited to announce Outreach, a two-way conversational messaging feature that allows Colleges and Universities and organizations of all types to engage their most important audiences on the most popular communication channel – SMS. Adding to the excitement are contact management features that easily create, import, store and track information about your customers and prospects. These two features combined allow organizations to deliver targeted, personalized outreach messages.
Approximately 70% of consumers expect personalized content, 42% of consumers report having a negative experience if content is not personalized and 82% of organizations report that growth is due to personalized content (Source: encharged). Comm100 responded to a very clear need in the market for organizations that want to effectively market to retain and grow their customer and student base. For example – educational institutions can alert returning, new or prospective students with important admissions deadlines, offers or upcoming events. Companies can send reminders for sales or special offers and customized for existing or prospective customers. All examples of the right message delivering high value and the wrong message delivering frustration – and a request to unsubscribe.
Easy to implement and low cost, offered as a cloud service with no additional on-premises infrastructure required – all in one unified platform. With Comm100 Outreach you can:
Comm100 is a global provider of digital omnichannel customer engagement software for education, government and commercial organizations of all sizes. With Comm100, organizations can provide excellent digital customer experiences through configurable, value-driven live chat, secure messaging, AI powered bots and automation within one integrated console. Comm100 is powered by zero downtime, the highest standards in security, and AI automation, ensuring customers get answers anytime, anywhere. To learn more about Comm100, visit: www.comm100.com
Content Manager, Comm100