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Features | Agent Experience

Comm100 Web Chat App

WEB APP - Get Online

EULA | How to Install/Uninstall?

comm100 web app hero banner

Comm100’s web chat app lets you use your preferred web browser to chat with your visitors and customers instantly, as well as handle tickets from every key channel efficiently and securely.

Comm100’s web chat app lets you use your preferred web browser to chat with your visitors and customers instantly, as well as handle tickets from every key channel efficiently and securely.

Cross-Browser Compatible

The Comm100 web chat app is fully compatible with all major web browsers, including Internet Explorer, Microsoft Edge, Google Chrome, Firefox, and Safari.

cross browser compatible
always up-to-date

Always Up-to-Date

Comm100’s web based chat application always automatically updates to the latest version to ensure you have access to all the benefits included in each new revision or release.

Auto Login and Preferences

TSet preferences quickly and conveniently with Comm100’s web based chat app. Preferences for settings such as keyboard shortcuts, sound & popup notifications, visitor data fields displayed in your agent console and other are all configurable in the web app. Additionally, auto login is supported, which means you can access the system fast without entering a username and password.

auto login and preferences
chat tools

Chat Tools

The agent web chat app includes handy chat tools to improve your chat efficiency. Using the built-in tools helps you handle multiple concurrent chats easily.

Real Time Visitor Monitor

Monitor visitor details such as identity and geographic information in real time inside your agent console. Instant access to pertinent details about your visitors enables you to better understand them and personalize services.

real time visitor monitor
team collaboration

Team Collaboration

When you need help from a team member, you can transfer a chat to a colleague or mention him/her with Internal Note. Alternatively, you can initiate an internal chat with a colleague without leaving the session with your visitor. Transfers, internal chats and internal notes enable you to collaborate with other agents to maximize the power of your team and provide better service and support.

WEB APP - Get Online

EULA | How to Install/Uninstall?

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