Money makes the world go around. It lubricates the engine of business and turns the gears of industry. Such an important sector of the economy requires the very best security features, the most efficient support systems, and flawless delivery. With the massive uptake of Financial Technology (FinTech) deployment within the industry there has been a bull rush of support software companies competing to deliver to the unique requirements of the financial sector. With customer expectations higher than ever, the cost-benefit argument for state-of-the-art customer engagement strategy has never been clearer.
No matter the size of the organization the expectation is the same: iron-clad security.
Identity theft, browser hijacking, man in the middle attacks – these are the uncertainties that kill economic activity. With so much importance riding on technological tools, Comm100 Live Chat is not only aware of security technologies, we are also leading the way with implementation, deploying Single Sign-On (SSO), HTTPS with Secure Socket Layer (SSL), PCI Compliance, and a host of other protocols that meet industry requirements and keep data secure between you and your customers.
Enterprise organizations are especially sensitive to data security. At Comm100 we know this, which is why we offer seamless and easy on-site deployment. With on-site deployment you can make sure that the software you use is under your control and safely behind your firewall.
With digital transactions occurring at the speed of light you can’t afford a second of downtime, even with your customer engagement platform. Comm100 Live Chat’s MaximumOn service guarantees 100% uptime for our customer support system. With our software, you will never have to contend with server problems, maintenance issues or other technical outages. Comm100 Live Chat is always there when your customers need it.
By implementing live chat, you could save 17-30% of what you spend offering phone support alone. Couple those cost savings with the lead generating power of live chat, and you are well on your way to transforming your customer support department from a drain to an asset.
Taking advantage of modern chat support will free up resources to improve metrics across the board, enable better analytics and data-mining, as well as give existing staff more opportunity to use those resources to turn customer satisfaction into customer delight.
Less than half of Americans (48%) trust their banking provider with their financial information. With levels of skepticism so high, it is increasingly important to build a solid relationship between your company and your customers. In an age where a growing percentage of customers are seeking to include or rely on digital methods for interacting with their financial institution, live chat can reaffirm your company’s commitment to be there for its customers in their time of need.
Affinity Credit Union