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Monitor and Identify Visitors

Comm100 Live Chat provides strong capabilities for you to monitor and identify visitors so that you can deliver more personalized services. You not only get the basic identity information of the visitors, but also their account information, navigation behavior, interests, contact history and more.

The visitor information collected can also be used for auto chat invitation to proactively engage target visitors and in Auto Chat Distribution (ACD) to route chat to the right agent.

Gain good knowledge about your visitors automatically from over 30 system parameters via Comm100’s built-in real time visitor monitor. You can see your visitor’s geographical information, source, browsing history, contact history and much more. Learn more

Visitor Monitor - Collect Visitor Data

Comm100 Live Chat integrates with your website, enabling you to extract information from your web pages with custom variables. For example, if you are running an ecommerce site, you can know the items in your customers’ shopping carts and their total values.

Visitor Info - Custom Variables

You can map your customer account information with your pre-chat fields and custom variables. When your customer starts a chat after signing in, you can see their account information in the mapped fields of the Pre-Chat and Custom Variable sections. Additionally, the IDs of your customers in your account system are also displayed in the Info tab next to their names. Learn more

Customer ccount Info in VM

CRM Integration

Use Comm100’s out-of-the-box CRM integrations to recognize the visitors who are already in your CRM system. With one click, you are able to view the visitor’s information in your CRM system.

Visitor Info - CRM Integration

Set up a pre-chat survey to collect visitor information such as name, email and any other information you deem helpful so as to be well informed when a chat starts. Learn more

Pre-Chat Survey

Visitors’ Social Media Accounts

Instead of filling in the pre-chat survey, visitors can also sign in with their Facebook or Google+ accounts to start a chat. In this case, you can get a visitor’s name and email automatically. Learn more

Sign in with Social Media Accounts

Visitor Segmentation enables you to divide your visitors into different segments based on pre-defined rules and keep agents informed of the visitors’ segments in real time. For example, you can create a visitor segment for the VIP clients and have notifications sent to your VIP support team whenever a VIP client arrives. Learn more

visitor segment in visitor monitor

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Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.