Rule Based Auto Chat Invitation

Comm100 Live Chat’s rule-based auto chat invitation feature allows you to proactively invite visitors to chat based on pre-defined rules. This frees you from sending invitations manually and ensures that you don’t miss opportunities with targeted visitors. If you want to target visitors individually or invite a specific visitor to chat, you can always do so manually.

Set Auto Invitation Rules

Comm100 Live Chat enables you to obtain real-time data of visitors, which you can then use to create rules/conditions to define to whom auto invitations should be sent. Once your auto invitation is triggered by a qualified visitor, an image with a pre-defined message will pop up to the visitor.

Below are the parameters of visitor data you can use to define your own rules. You define rules based on one parameter or use any combination of the following:

  • Country/Region
  • State/Province
  • City
  • Search engine
  • Search keyword
  • Current page URL
  • Referrer page URL (the webpage a visitor was on right before he/she landed on your website)
  • Number of visit times (first time visitor or repeat visitor)
  • Number of chat times
  • Time on website
  • Time on current page
  • Number of pages viewed
  • Plus any data captured from Comm100 Live Chat Custom Variable
Set Auto Invitation Rules

Personalized Auto Chat Invitation

You can use a custom image that fits your website’s look, select a suitable position for the image and create an engaging message relevant to targeted visitors. Personalized auto chat invitations resonate with visitors and encourage more chats.

Personalized Auto Chat Invitation

Avoid Repeated Invitations

An auto invitation can be set to pop up only once during a visitor’s entire visit session. This prevents repeated invitations and avoids annoying your visitors.

Avoid Repeated Invitations

Multiple Auto Chat Invitations

Multiple auto invitations with different styles and messages can be set up to target different groups of visitors. For example, if you’re running an online store, you can set up one auto invitation that targets first time visitors who may need help looking for an item, and another that targets return customers who would probably be more interested in new arrivals.

Multiple Auto Chat Invitations

8 Proactive Chat Best Practices with Ready-to-Use Scripts

A Forrester research study shows that investment in reactive chat produces a return on investment (ROI) of 15%, while an additional investment in proactive chat capabilities will produce an incremental 105% ROI. And you can do even better by knowing when to invite visitors to chat and what to say.

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Schedule a Free Consultation

Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.