Comm100 Live Chat can be fully customized to create a consistent and professional branding image that matches your website’s look and feel.
Sales Manager, VARIDESK UK
Display your agent avatar, title and company logo in the chat window header to create a sense of personalization and professionalism.
Choose from a number of different chat window backgrounds to match the look and feel of your website.
Define what information should be collected in your offline message window, and specify which email addresses offline messages are sent to. Or alternatively, you can redirect your visitors to your own contact form when you go offline.
Use your own images and greeting messages to proactively reach out to your visitors. You can either manually invite target visitors to chat with you, or set up rules to automatically send out the chat invitations. Learn more
Choose from three different styles of proactive chat invitations to reach out to your visitors when they need your help most.
Set up a pre-chat survey to have your visitors provide you with their contact details or any other information you need before chatting.
You can use the information given by your visitors in a pre-chat survey to direct chats to relevant departments or agents based on custom rules.
You can dynamically change your live chat designs for different customer bases or websites. This offers flexibility when you want to have unique live chat designs for different purposes. For example, you can:
Dynamic options mean that whatever your needs for different types chat buttons, pre-chat surveys, chat windows or other designs for different types of visitors, you can handle them all.