Customize Your Live Chat

Comm100 Live Chat can be fully customized to create a consistent and professional branding image that matches your website’s look and feel.

“The look and feel of the live chat function was easily customized to our brand.”
Wathan Minswe

Dan Oakley

Sales Manager, VARIDESK UK

Use your own images or choose from a gallery of well-designed images provided by Comm100. Make sure your chat buttons fit your website style and attract visitors’ attention.

Chat Button - Customize Your Live Chat

Display your agent avatar, title and company logo in the chat window to create a sense of intimacy and professionalism. You can also use your own CSS code to create a chat window that fully reflects your branding and preferences.

Watch How to Customize Chat Window
Chat Window - Customize Your Live Chat

Define what information should be collected in your offline message window, and specify which email IDs the offline messages are sent to. Or alternatively, you can redirect your visitors to your own contact form when you go offline.

Offline Message Window - Customize Your Live Chat

Use your own images and greeting messages to proactively reach out to your visitors. You can either manually invite target visitors to chat with you, or set up rules to automatically send out the chat invitations. Learn more

Watch How to Proactively Invite Visitors to Chat
Proactive Chat - Customize Your Live Chat

Set up a pre-chat survey to have your visitors provide you with their contact details or any other information you need before chatting.

Pre-Chat Survey - Customize Your Live Chat

Enable the rating option and design your own post-chat survey questions to gather your visitor’s feedback on the chat service they’ve received.

Post-Chat Survey - Customize Your Live Chat

Change the language on the visitor side of the chat interface to any language you need to deliver a localized customer experience. There are 13 built-in languages for you to choose from.

Watch How to Customize Language
Multiple Languages - Customize Your Live Chat

Powered by Removal

Remove the Powered by Comm100 text link from your live chat to reinforce your branding and create a clean look for your live chat.

Powered by Removal - Customize Your Live Chat

Comm100 chat buttons and windows are mobile friendly, both in size and layout. Your visitors will have a smooth chat experience when accessing your website through mobile devices. Learn more

Mobile Friendly - Customize Your Live Chat

Set up dedicated chat buttons and windows for each website. You can monitor the visitors’ activities and answer their chat requests from a single interface while identifying the websites the visitors are from. Learn more

Different Designs for Different Websites

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Schedule a Free Consultation

Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.