Live Chat APIs and Webhooks

Use Comm100 Live Chat APIs and Webhooks to integrate your live chat with third party systems (such as CRM, help desk, etc.) and enable seamless data sharing. An API is the interface that your app uses to call Comm100 Live Chat. A webhook is the interface that Comm100 Live Chat uses to call your app.

RESTful API

Share data between Comm100 Live Chat and your other systems via RESTful API calls. This helps automate some of your tasks, such as getting visitor’s information and attaching related chats/messages to the visitor in your other systems. Check out Comm100 Live Chat RESTful API Help Guide

RESTful API

JavaScript API

Comm100 Live Chat JavaScript API allows you to auto fill pre-chat survey fields for visitors, skip pre-chat survey for certain visitors, and update visitors’ information captured by Custom Variable.

JavaScript API

Integrate Comm100 Live Chat into your current workflow via webhooks, which are HTTP(s) call backs when certain events occur. For example, you can record a chat in your own system by utilizing the Chat Ended event. Check out Comm100 Live Chat Webhooks Help Guide

Webhooks

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Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.