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Deliver AI-Powered Customer Service Through Telegram
The Comm100 integration with Telegram enables seamless customer communication through one of the world’s most popular messaging platforms, bringing conversations directly into your Comm100 Agent Console for unified AI powered support management.
Comm100 brings all your customer communication channels into one unified platform.
Handle Telegram messages alongside Live Chat, Email, WhatsApp, Facebook Messenger, SMS, and phone support from a single agent console:
Free up your support team to focus on more challenging conversations. Deploy intelligent automation directly within your Telegram customer service workflow with the Comm100 AI Agent.
It serves as a Telegram AI chatbot and handles routine inquiries automatically while seamlessly escalating complex issues to human agents when needed.
Setting up an AI Agent for your Telegram channel is quick and easy! Just share your website URL, upload files, or connect cloud directories - our AI will rapidly learn your business to deliver accurate, personalized responses.
The Comm100 AI Copilot enables agents to tackle fast-flowing conversations on Telegram, ensuring they can provide quick, accurate responses.
AI Copilot assists your agents in real-time by suggesting contextually relevant responses, surfacing knowledge base articles, and helping craft professional replies when you integrate Telegram with Comm100, just like any other channel.
Telegram's single-thread format mixes multiple customer issues into one endless chat history, making it impossible to track which agent handled what or whether problems were actually resolved.
The Comm100 Telegram integration transforms this chaos into structured workflows with smart tagging, agent assignment, and case status tracking.
Route conversations to designated team members and maintain clear visibility into your team's performance while preserving full context for every customer interaction.
Enable your entire customer service team to manage your Telegram business account without confusion or overlap. Or, if you have multiple Telegram accounts, you can manage them all through a unified dashboard.
Multiple agents can handle different conversations simultaneously while maintaining complete visibility into who responded to what and when.
Comm100 preserves full conversation history and context across agent handoffs, ensuring seamless customer experiences.
Engage Telegram contacts with targeted campaigns and messages while honoring platform rules and user preferences through Comm100 Outreach.
You can configure delays between messages to prevent triggering Telegram's anti-spam protections, ensuring your communications reach customers reliably.
Send service updates, appointment reminders, order notifications, and important announcements to multiple customers simultaneously through timely, relevant messaging.
Track exactly how your customer service team performs across all Telegram conversations with comprehensive analytics and reporting.
Every Telegram conversation becomes a trackable ticket in Comm100, giving you deeper insights into how your users connect with your agents.
Gain visibility into team productivity metrics that help you optimize your Telegram customer service operations and make data-driven staffing decisions.
Unlike other support platforms, the Comm100 Telegram integration is built directly into our platform, eliminating the complexity and reliability issues that come with third-party connectors or middleware.
Our native integration with Telegram offers:
“Comm100 does exactly what we needed it to do – integrate multiple channels of communication into a single platform so we don’t have to monitor multiple devices and accounts. This improves agent productivity, and most importantly, improves the end user’s experience.”
– IT Professional, Global Affairs Canada
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