Resolving queries and routing customers to free up agent time

Tangerine uses their Chatbot to answer frequently asked questions which previously went directly to their sales, technical support, or customer service agents. The bot can help with sales questions, diagnose modem issues, and smartly route users to the correct department should they need a human touch.

Top Questions/Intents

Not sure where to start? Here’s a few top questions that Tangerine’s chatbot gets asked – try them out for yourself!

• My internet has an issue
• Which plan do you recommend?
• I want to make a complaint
• I need to configure my modem