Reducing phone volume and freeing up agent time to focus on higher-value queries

Just For Men uses Comm100 AI Chatbot to cut down on phone calls and queues by driving more traffic to their self-help resource library. They also use their chatbot to answer their common questions, such as ‘where is my order’, to free up agent time and allow them to focus their attention on more complex issues.

Top Questions/Intents

Not sure where to start? Here’s a few top questions that Just For Men’s chatbot gets asked – try them out for yourself!

• Where is my order?
• Which product should I get?
• Why didn’t Just For Men cover up my grey?