It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data

Customer Profile

HomeTrust logo
Industry
Financial Services
Users
Current customers at their bank
Comm100 Customer
Since 2019
Need
Provide 24/7 support and deflect chat volume from FAQs to free up agents for higher value work

HomeTrust Bank uses their Chatbot on their website and inside their online banking portal to answer FAQs and provide their customers with assistance while doing their online banking.

Top Questions/Intents

Not sure where to start? Here’s a few top questions that HomeTrust Bank’s chatbot gets asked – try them out for yourself!

  • I want to pay a bill
  • How do I report a stolen bank card?
  • What’s your FDIC number?
  • I need to pay a loan
Chat with me