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Customer Profile

Coursera logo
Industry
Higher Education
Users
Prospective students for the University of Pennsylvania's Master's of Computer and Information Technology
Comm100 Customer
Since 2018
Need
Provide instant answers to visitor questions at any time and engage prospective students and convert them to applicants

Coursera uses their Chatbot on their website to complement traditional content. It’s able to answer FAQs or direct prospective students to an admissions consultant. They love being able to easily add content to the bot in response to user queries (and without adding any clutter to their website).

Top Questions/Intents

Not sure where to start? Here’s a few top questions that Coursera’s chatbot gets asked – try them out for yourself!

  • What are the GPA requirements?
  • How much does the program cost?
  • Is there an application fee?
  • What’s the curriculum?
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