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Customer Profile

canadian blood services logo
Industry
Healthcare
Users
Blood donors
Comm100 Customer
Since Sept 2018
Need
1. Free up agent time to handle higher-value enquiries. 2. Provide 24/7 support.

Canadian Blood Services uses Comm100 AI Chatbot to deflect visitor queries away from agents that can be resolved with self-help resources. This frees up agent time so they can focus on higher value and more complex enquiries.

They also offer a chatbot to enable them to provide 24/7, 7-days-a-week support.

Top Questions/Intents

Not sure where to start? Here’s a few top questions that Canadian Blood Service’s chatbot gets asked – try them out for yourself!

  • Can I donate if I take ativan?
  • I’d like to donate
  • Can I fill in the donation questions online?
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