Do you use an email client like Microsoft® Outlook or Apple® Mail to manage email communications with your customers?
Do you rely on notes or internal communication to track what is promised to customers?
Do you sometimes forget to reply to emails or miss some emails entirely?
Do you need to collaborate on complex customer emails with multiple team members?
Do you have trouble establishing clear ownership over responding or resolving customer issues?
If the answer is yes to any of these questions, then you need an email ticketing and management solution.