Do you use an email client like Microsoft® Outlook or Apple® Mail to manage email communications with your customers?

Do you rely on notes or internal communication to track what is promised to customers?

Do you sometimes forget to reply to emails or miss some emails entirely?

Do you need to collaborate on complex customer emails with multiple team members?

Do you have trouble establishing clear ownership over responding or resolving customer issues?
If the answer is yes to any of these questions, then you need an email ticketing and management solution.

Manage Customer Emails

Ticketing makes email management simple

  • Give your team a clear picture of the issues that have been solved and which need work
  • Assign tickets so your team knows who is working on what
  • Assign next steps to know what needs to be done
  • Collaborate internally with multiple team members on the same ticket.
Email Integration

Integrate your email inbox with Comm100

  • Integration is quick, easy and requires no complex configuration
  • Email protocols supported: pop3 and Microsoft Exchange
  • Connect multiple email inboxes to Comm100 to manage them together
  • A ticket is created when a customer sends you an email
  • Customers don’t need to install anything for you to use Comm100’s Ticketing solution.
Comm100 All Channels

Manage email alongside all other digital customer service channels

  • Integrate your business’s Email, Facebook, WhatsApp Business, WeChat and mobile messaging (SMS) accounts
  • Convert live chats from your website into tickets to follow-up over email
  • Tickets can start on one channel and be moved to another.
Email

Establish clear ownership with Assignee

  • Assign email tickets to members of your team to specify who is responsible for responding to and resolving a ticket
  • Team members can easily view the email tickets assigned to them and pick up unassigned tickets.
Email Status and Priority

Status and Priority management

  • Use Statuses to understand what the next steps are on a ticket
  • Assign Priorities to ticket to ensure the most critical issues are dealt with first
  • You can organize your inbox by Status or Priority so that you know which tickets you need to work on first, which tickets require customer input, and which tickets are closed.

Improve the quality and efficiency of your customer service over email effortlessly with Comm100 Free Ticketing & Messaging

Unlimited users
Unlimited emails
Free forever