Packaging refresh

It’s time to upgrade your Comm100 package

Pick a new package for even more features & capabilities

Upgrade my plan

To make sure we are always meeting our customers’ needs, Comm100 has updated how we package our products and made more features available than ever before. If you’re an existing Comm100 customer, you will need to choose from one of these new packages before January 8th 2024.

Get access to more of our most popular features

Internal note and agent wrap-up

Let your agents categorize and comment on every chat, and then easily locate these chats within the platform for customer insight and training purposes.

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Adaptive image & text chat buttons

Make sure your chat button fits your brand by using your own image, choosing from Comm100’s gallery, or even adopting an animated style to get your customers’ attention.

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Canned messages & shortcuts

Set up predefined responses for your most frequently used comments & questions that your agents can send with a click of a button, avoiding repetitive and time-consuming typing.

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Post-chat survey

Invite your customers to fill out post-chat surveys including star ratings and NPS scores so you can gain valuable customer feedback, insights, and improve service quality.

Learn more

Dark theme

Alleviate eye strain effortlessly across different lighting environments by using the dark theme feature within our Agent Console, ensuring a comfortable experience for agents.

No interruption or changes to your settings

When you upgrade your Comm100 package, you won’t experience any interruptions. All your previous settings, customizations and data will stay in place, and there will be zero downtime.

Dedicated Account Manager

With this update, every SMB customer will have a dedicated account manager – no matter what plan you choose – because we believe everyone deserves great customer service & support.

Increased data storage

Depending on the package you choose, all of our customers will now have a minimum of 12 months data storage, rising to 24 months for our Live Chat Plus and Ultra packages.

Pick the package that suits your goals

Live Chat Startup

Comm100 Live Chat, including:

Configurable chat button and window
Multi-language chat
Real-time visitor and agent monitoring
Canned messages

Explore more!

Live Chat Plus

Everything in Live Chat Startup, plus:

Audio-video chat
Remove “Powered by Comm100”
Internal note and agent wrap-up
Role management

Explore more!

Live Chat Ultra

Everything in Live Chat Plus, plus:

Dynamic campaigns
Advanced reporting
Custom variables
Image/text chat button

Explore more!

Discover the packages

“We have great communication with Comm100. Our account manager has always been especially supportive and explanatory whenever we have questions. We really see that Brian and his team work hard for us, and we are grateful for all their efforts. It’s so great to see Comm100 caring about their customers and their product suggestions too.”

– Pelin Kaya, Live Support Team Manager, PadişahBet

“Our experience with Comm100 has been fantastic, from sales to training and everything in between. Everyone is always so responsive and happy to help us, no matter the problem, no matter the time. I’m really looking forward to working with them far into the future and continuing to improve our member experience.”

– Matthieu Hebert, Project Manager, Motor City Community Credit Union

Enterprise-level technology at a SMB price point.

Scale your business with automation

Automate up to 80% of queries to free up agent time
Deliver 24/7 support to increase engagement and lead gen
Increase team capacity with smart automation

Improve team & individual efficiency

Answer every query from one platform for streamlined support
Respond faster with real-time live chat and automation
Access detailed analytics to optimize team and individual performances

Improve customer satisfaction/customer experience

Be available on the channels your customers use every day
Reduce wait times with a blend of agent support and automation
Deliver personalized interactions with data insights

FAQS

What are the benefits of switching to one of these new packages?

When you upgrade to one of our new packages, you will have access to all of the new features listed within them, a dedicated account manager from Comm100, and an extra free feature if you pay annually.

Why are you updating your packages?

Firstly, we always want to make sure that we are providing our customers with the latest technology and features to help them stay ahead of the customer service curve – and we hope that these new packages will do that. These new packages and prices also reflect our current economic climate and the cost of providing our service, such as server costs and product development.

Will I lose any features or data after the upgrade?

All of your previous features will remain when you upgrade, including any previous settings, customization and data. You will not need to update any code on your site either.

How do I know if I am using a Comm100 legacy plan that I need to upgrade?

You can log into your Comm100 account and navigate to Global Settings > My Subscriptions. If your plan is not listed on our pricing page, then you’re using one of our legacy plans and will need to upgrade.

How can I upgrade to a new package?

Please chat with us or email us at support@comm100.com and we will help you to complete your upgrade in no time.

How long can I use the legacy plan for until I need to upgrade?

The legacy plan will be phased out by January 8, 2024. You will need to subscribe to one of our new plans by then.

What happens if I miss the deadline to upgrade to a new plan?

If we don’t hear back from you by January 8, 2024, your plan will be automatically upgraded to our Live Chat Startup plan. All of your previous features will continue to work, and you can choose to upgrade to higher packages yourself afterwards.

What are the new packages?

You can check our new packages here.

Will there be a pricing change after the upgrade?

Yes, a new pricing will apply depending on the plan you choose.

Can I get a discount for this upgrade as a long-term customer of Comm100?

Yes, we offer discounts for annual subscribers. Chat with us for more details.

Upgrade my plan

And there’s more…

Plug-in and go

Point. Click. Click. Click. It’s that quick! Comm100 Live Chat has an intuitive UI and flexible system that makes it easy to set up and quick to master. We’ll have you set up and ready to go in days, not weeks or months.

Lower operational costs

Teams using Comm100 scale their service capacity while reducing cost per engagement. Yes, you read that right! We’ll help you do more with less alongside more capabilities and tools.

First-class support

We’re rated 4.6/5 for customer service and we like to think it shows! Get 24/7 live chat customer service, plus phone support, SMS and WhatsApp during business hours. No question is a stupid question!

Get in touch with us today and get your Comm100 package upgraded!

Upgrade my plan