One platform, many possibilities.
Available in bundles or a la carte - 100+ proven features for better engagement.
SMB
Deliver better conversations for a better bottom line.
Enterprise
Create personal experiences at scale.
Human-bot Harmony
Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
Security and Privacy
SOC 2 Type II, ISO, PCI DSS, HIPAA, and more - because security is non-negotiable.
Integrations
Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
Analytics
Convert conversations into data, and data into insights, on every channel.
Live Chat
Connect in real-time with text, audio, video, screen sharing & more.
Bots & Automation
Customer- and agent-facing bots for scalability & efficiency.
Ticketing & Messaging
Email, social media, SMS & more - all from one platform.
Knowledge Base
Self-serve for customers, detailed help resources for agents.
Outreach
Two-way conversational messaging at scale for SMS & email.
Queue Management
Smart, streamlined queueing system with real-time updates.
Voice
Digital collaborative voice solution for inbound & outbound calls.
Booking
Appointment scheduling solution powered by automation.
Configurable solutions for every industry
Higher Education
Support students, faculty, and staff at every stage
Government
Digital support that your 21st century citizens demand
Healthcare
HIPAA-secure communication for stronger patient relationships
Banking & Finance
Deliver personalized support at scale – securely
Insurance
Gain a competitive edge with exceptional customer service
Gaming
Transform player engagement with personalized 24/7 support
Technology
Meet the expectations of your digital-first consumers
Telecom
Enhance customer communication, exceed expectations
Manufacturing
Streamline processes and strengthen client relationships
Forget everything you know about Digital CX and come onboard as a Comm100 Partner. The Comm100 Partners Program & Platform provides a partner focused SaaS solution that allows your clients customers to communication anywhere, anyhow and anytime they wish, while providing you the ease of managing their solution.
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Get to know our solutions and what they can do for you and your organization.
See how Comm100's customers are delivering excellent digital customer experiences with our platform.
Best practices and innovative content to help you on your journey to digital CX excellence.
Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
Everything you need to know about setting up and using Comm100 and all its features.
Because your people and processes matter as much as the technology you choose.
Discover the most impactful & lasting trends in 2024 and beyond.
Trusted by leading institutions around the world
“We are so glad we upgraded from LivePerson to Comm100. The solution, support, and software stability are far better – and it’s less expensive!”
– Praveen Ellur Vice President of Technology, Ya Ya Creations
Are budget constraints forcing you to cut tech costs?
Comm100 sets a new standard
Digital customer service can be 1/3 or less the cost of phone service, thanks to less expensive software and the ability for agents to handle more than one conversation at a time. Raise productivity, increase efficiency and scalability, and keep costs under control even as you grow.
50% lower total cost of ownership
Existing software contract covered up to 6 months
No-risk proof of concept
Dedicated CSM
“Switching from LivePerson to Comm100 Live Chat was a no-brainer for us. The price of Comm100 is much more agreeable too. We are so glad we made the switch.”
– Shane PerkinsCommerce Manager, HSS Training
Comm100 is the only complete omnichannel engagement platform that combines every channel and tool into one unified agent console.
Agents deliver personal support that your customers value. Bots and automation make this efficient and scalable. Only with Comm100 Omnichannel can you achieve the perfect human-bot balance.
Comm100 Omnichannel provides agents with a complete, cross-channel picture of every customer they speak to, no matter what channels they switch between. This insight powers personalization, efficiency, and productivity.
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