Still looking for a Customer Service Bot? It’s Time to Upgrade.

Meet Comm100 AI Agent

Resolve up to 80% of customer questions instantly with AI that understands context, engages naturally, and delivers resolution—24/7.

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Want to see it live? Try the Comm100 AI Agent right now!

California Department of Corrections and Rehabilitation

See It in Action

“The chatbot (now AI Agent) is equipped to handle all the basic, common queries that were previously taking up so much of the agents’ time. Today, more than 70% of all live chat queries are directly routed to the chatbot, and of these, 68% are resolved without any human interaction.”

– Denny Michaud, Customer Relations Manager, Canadian Blood Services

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Your Trusted AI Support Teammate

AI Conversations That Feel Human

Comm100 AI Agent uses advanced intent recognition and natural language understanding to guide conversations smoothly—even when questions are vague or complex.

It asks smart clarifying questions, keeps track of context, and drives each customer toward fast, accurate resolution.

Beyond FAQs: Automate Complex Tasks

From personalized scheduling to service upgrades, Comm100 AI Agent handles complex, multi-step workflows with ease—so your customers don’t have to wait in line or navigate confusing portals.

Global-Ready, Instantly

Your AI Agent automatically detects each visitor’s preferred language and responds fluently—no manual setup or localization needed.

Seamless Human-Agent Handoff

Comm100 AI Agent works to minimize unnecessary escalations to human agents while always prioritizing customer satisfaction.

It transitions to human agents based on your defined triggers, ensuring no disruptions and the highest level of attention for complex issues.

Powerful CX, Effortless Experience

Launch Your AI Agent in Just 5 Minutes

Simply enter your website URL, upload docs, or connect cloud resources. Our AI quickly learns your business and delivers accurate, on-brand answers almost immediately.

Create Smart Workflows from Plain Language

Simply describe your customer service processes in everyday language, and Comm100 AI Agent will automatically transforms them into precise, automated workflows.

Prefer drag-and-drop? That’s available too.

Support Across 10+ Channels

Deliver seamless, AI-powered omnichannel support across 10+ channels—like Live Chat, SMS, Facebook, WhatsApp, and more—keeping your brand voice consistent everywhere.

Turn Missed Questions into Smarter Responses

No AI Agent can answer every question—but yours can always get better. Simply add the missed question and correct response as a new topic, and next time, your AI Agent is ready to deliver the answer your customer needs.

Comm100 vs. The Competition

Feature	Comm100 AI Agent	Standard AI Agents
AI Hallucinations	Knowledge-based responses: only generates answers from verified knowledge sources.	Frequent hallucinations: generating inaccurate or irrelevant answers.
Context Awareness	Topic-focused: understands context within topics and asks clarifying questions for off-topic queries.	Context limitations: may struggle with off-topic questions, resulting in generic responses that impact the user experience.
Dynamic Custom Answer	Granular selection: selects and provides only the most relevant answer segments.	Full answer retrieval: delivers the entire answer, even if only a part is relevant
Workflow Creation	Flexible options: dynamic workflows with natural language instructions and static workflows using a visual builder.	Workflow builder only: mostly relies on a visual workflow builder.
Cached Responses	No caching: responses are never cached to ensure real-time accuracy.	Frequent caching: often displays previously stored responses, affecting test experience.

Supported Channels: See How We Stack Up


Live Chat/Chat
SMS
Email	Requires AI Copilot
WhatsApp
Facebook
Instagram
X
Telegram		Requires 3rd party
LINE
WeChat

Real Success: How Our AI Agent Transforms CX

Rackspace TechnologyReduced response time from hours to seconds

“Comm100 Chatbot (now AI Agent) significantly reduced ticket support volume, giving our team more time to spend on other tasks. And for our employees, it’s not taking them seconds to get the answer to their question, rather than hours!”

- Andrea Trevino,

Manager, HR Services, Rackspace Technology

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University of British Columbia Reduced student wait time by 30%

“We face a high student to advisor ratio, so triaging requests with Comm100 has allowed us to serve more students, more quickly. We automate the simple queries off the top with a chatbot, then pass more complicated questions to live chat.”

- Terina Mailer,

Manager, Academic & Career Advising, UBC Okanagan

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Global Affairs CanadaChatbot (now AI Agent) handles 78% of incoming chats

“We wanted to make it easier for our whole stakeholder base to contact us. Comm100 has given us that – every individual can now choose what channel they prefer and get their query answered, quickly and accurately.”

- IT Professional, Global Affairs Canada

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Lake Michigan Credit UnionExtended support hours to 24/7

"The process of building the chatbot (now AI Agent) was great. We’ve had a very positive relationship with Comm100 for over five years and their bot team was as helpful as ever. They supported us throughout the build and deployment and gave us a lot of advice and best practice to make sure that our chatbot is a success."

- Jasmina Duric,

Manager of E-Services and Support Department, Lake Michigan Credit Union

+ Read customer story