One platform, many possibilities.
Available in bundles or a la carte - 100+ proven features for better engagement.
SMB
Deliver better conversations for a better bottom line.
Enterprise
Create personal experiences at scale.
Human-bot Harmony
Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
Security and Privacy
SOC 2 Type II, ISO, PCI DSS, HIPAA, and more - because security is non-negotiable.
Integrations
Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
Analytics
Convert conversations into data, and data into insights, on every channel.
Live Chat
Connect in real-time with text, audio, video, screen sharing & more.
Bots & Automation
Customer- and agent-facing bots for scalability & efficiency.
Ticketing & Messaging
Email, social media, SMS & more - all from one platform.
Knowledge Base
Self-serve for customers, detailed help resources for agents.
Outreach
Two-way conversational messaging at scale for SMS & email.
Queue Management
Smart, streamlined queueing system with real-time updates.
Voice
Digital collaborative voice solution for inbound & outbound calls.
Booking
Appointment scheduling solution powered by automation.
Configurable solutions for every industry
Higher Education
Support students, faculty, and staff at every stage
Government
Digital support that your 21st century citizens demand
Healthcare
HIPAA-secure communication for stronger patient relationships
Banking & Finance
Deliver personalized support at scale – securely
Insurance
Gain a competitive edge with exceptional customer service
Gaming
Transform player engagement with personalized 24/7 support
Technology
Meet the expectations of your digital-first consumers
Telecom
Enhance customer communication, exceed expectations
Manufacturing
Streamline processes and strengthen client relationships
Forget everything you know about Digital CX and come onboard as a Comm100 Partner. The Comm100 Partners Program & Platform provides a partner focused SaaS solution that allows your clients customers to communication anywhere, anyhow and anytime they wish, while providing you the ease of managing their solution.
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Get to know our solutions and what they can do for you and your organization.
See how Comm100's customers are delivering excellent digital customer experiences with our platform.
Best practices and innovative content to help you on your journey to digital CX excellence.
Discover how much money you could save with Comm100 Live Chat, Chatbots & Agent Assist.
Everything you need to know about setting up and using Comm100 and all its features.
Because your people and processes matter as much as the technology you choose.
Discover the most impactful & lasting trends in 2024 and beyond.
Natural conversations with instant resolutions. Comm100 Generative Answers Chatbot isn’t your typical Gen AI bot. As well as being built on the latest technology and vast LLMs, it also automatically indexes your website & company content. This ensures it only delivers helpful & accurate answers that you can trust. Goodbye hallucinations, hello reliability.
Click the friendly little button on the bottom right to begin chatting with our Gen AI bot.
You can ask out bot anything about Comm100 or even about itself. It has been trained on various documentation from our knowledge bases, website, and even our developer documents.
Try asking “How can I use Generative answers to speed up chatbot deployment?” OR “What information can a Gen ai chatbot use?”
Absolutely! Gen AI is a natural addition to the NLP bot picking up where your custom intents end to enhance the user experience and flow.
Try asking “How does a regular chatbot work with a generative ai chatbot?”
This is something you can ask yourself! Try “How do I upload local files for Gen AI?” OR “What files types can I upload for Gen AI?”
Automate a significant portion of incoming queries through helpful, human-like messaging – without any human involvement. Deliver 24/7 support and improve customer satisfaction with Comm100’s Generative AI chatbot.
Comm100’s Generative model chatbot guarantees the highest security and privacy standards. As well as complying with ISO 270001, SOC 2 Type II, PCI DSS, GDPR, and PIPEDA, Comm100 adheres to specific industry compliances such as HIPAA and TX-RAMP.
By integrating your existing knowledge sources and content, you can set up a Generative AI chatbot in just two hours – with no technical experience. The bot will also auto-scan for new website content every week to stay up to date.
A Generative AI chatbot understands the context of customer interactions, referring to past messages, inferring emotional tone, and acknowledging situational data. With this intelligence, the Gen AI bot can provide contextual and personalized responses that resolve queries.
Balance the efficiency of automation with the empathy of human support by connecting Comm100’s Generative AI chatbot with Comm100 Live Chat. When the bot can’t find the answer, seamlessly transfer the customer to an agent, alongside the chat history.
Customize your Generative chatbot to align with their brand voice and specific use cases by training them on domain-specific data and terminology. This helps to align the bot with the company’s customer service strategies and objectives.
Most Generative chatbots are only built on LLMs that pull general information, often leading to incorrect answers. Comm100’s is different – it’s also trained on specific company content so it only provides accurate and on-brand responses.
Generative AI chatbots can handle unlimited, simultaneous conversations, no matter the time of the day. This lets you scale your operations without increasing headcount – all without damaging customer satisfaction.
Based on multiple LLM models, Comm100’s Generative model chatbot is trained on extensive datasets from a multitude of sources. This means it has a broad understanding of language, context, and subject matter so it can be used for a wide range of applications and industries.
Combining our Gen AI and NLP bot brings the best of fast and convenient deployment with guided context flows and custom API integrations.
The All Inclusive Bot Plan is the complete chatbot & automation package. It’s everything you need – software, setup, support, and more – all from just one specialist partner.
Generative Answers & Custom Answers Chatbots
Complete bot setup, training and configuration
Dedicated CSM for quarterly business & product roadmap reviews
Out-of-box integrations (Slate, Salesforce, Dynamics365, Canvas)
Dedicated AI Architect for monthly bot maintenance
Unlimited intents and answers
24/7 technical support – 15-minute response time
Access to product release beta programs
Seat on Comm100’s Customer Advisory Board
Generative Answers Chatbot Add-On
Generative Answers Chatbot
Chatbot Plus
Custom Answers Chatbot
Chatbot Ultra
API’s & Webhooks
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