Adding a Chatbot to your live chat allows you to deliver round-the-clock service and support without increasing your operational costs. With Comm100’s AI-Powered Chatbot, customers can get quick answers to simple queries, delivered in natural language and with the option to defer to an agent whenever needed. Chatbot delivers rich, intelligent chatting experiences, allowing you to take advantage of the latest in cutting-edge automation technology.
Chatbot can be used as a first line of support to automatically answer queries from your customer base, leaving your live chat agents to only handle the most complex of queries. This allows you to lower service costs, shorten handle times, deliver 24/7 service, upskill your agent team, and lower the query numbers coming through to human agents.
NLP allows Chatbots to better understand the meaning and intent of a phrase, and deliver appropriate responses based on this. For example, Chatbot can recognize that “what’s the price of” and “how much is” are the same intent, and deliver consistent, correct responses no matter how customer questions are worded.
Chatbot can reference your own customer database to provide helpful, personalized information to your customers and process their transactions.
With the ability to respond using a range of multimedia, Chatbot is able to send links, videos, images and more for enriched conversational experiences.
Language is no longer a barrier to your business success. Chatbot allows you to provide instant quality support in 31 languages.
Extend your service to 24 hours by allowing Chatbot to handle queries while your agents are offline.
Rest assured that your business data and customer information are safe and secure. We’re compliant with ISO 27001, PCI, HIPPA, BBB, TRUSTe and more to give you the highest standards of information security.
Comm100 Live Chat integrates with common tools and systems such as Salesforce and Cisco, helping you to provide service in an effective and seamless way.
Your dedicated account manager and solution consultant will help with every step of your implementation, onboarding and training.