Red Chip Media Automates 60% of Player Inquiries with Comm100 AI

Hi, I’m the founder of Red Chip Media, a leading iGaming consultancy. We launched the Telegram Casino, and our main challenge was to provide a seamless and responsive experience to our players. That’s when we found Comm100.

They have an AI‑powered service and live chat, and our players enjoy instant support and efficient, personalized experiences. Within the first three months we saw a significant uptick in player engagement and retention rates.

And what’s truly remarkable is their support. The team is responsive and reliable – they always ensure any questions we have are answered promptly. Since we started using Comm100, it has totally transformed the way we do support.

This AI‑powered super agent they have actually handles 60% of common player inquiries with human‑like responses. It’s super fast and seamlessly escalates to a live agent whenever it’s needed. It’s just an amazing solution.

Our live agents are supported by the AI Copilot. It gives them real‑time, brand‑ and channel‑specific suggestions. Whenever something needs follow‑up, they can easily create tickets and collaborate as a team, and we’ve automated so many repetitive tasks, giving our agents much more time to focus on the high‑value conversations.

Thanks to the amazing Comm100 team, we’re not just keeping up with the industry – we’re setting new standards in player support and getting better business results. I just cannot recommend them enough. They’re amazing – not just a service provider, but a partner in our success.