Atando & Comm100 - Solving Business Problems with Artificial Intelligence

Atando focuses on helping Credit Unions and Community Banks reduce servicing costs, build a stronger connection with members and customers, and solve business problems leading to meaningful bottom line impact. With a specialization in building and maintaining chatbots and virtual assistants, Comm100’s ease of use and flexibility affords Atando the ability to meet many complex requirements within the financial services industry with configurations rather than writing code.

During the global pandemic, features like Video Chat and Co-Browsing have been paramount selling points with retail locations moving to remote WFH models. Additionally, 43% of members prefer to connect with their Credit Union through mobile live chat – an 8% increase from last year.

Atando initially partnered with Comm100 for an integrated chatbot/live chat platform and has benefited with the ability to offer their clients:

• Better knowledge of customers and improved CSAT
• Maximized agent visibility and productivity
• Utilize AI for insights and optimization

• Business Pain Point: The digital world has been “fast forwarded” given today’s challenging time. Clients need to pivot and adapt in today’s digital first world to provide high quality customer service 24/7. This needs to be done without dramatically increasing cost.
• Solution: Comm100, in partnership with Atando delivers a customer experience with a smart AI Chatbot covering many customer needs and, when needed, seamlessly escalating to human agents.
• ROI: Our customers rely on our chatbots to be accurate (over 90%) and cover 70-85% of customer conversations without escalating to a human agent.

• 51% of customers want businesses to be available 24/7; when your agents can’t be online but your customers are, Comm100’s chatbot can provide support 24/7
• 63% of millennials prefer to have their basic customer support queries answered on a channel other than voice; with Comm100 your customers want to reach you whenever, wherever, and however they want. That means less by phone and more on digital channels like chat, email, social media & messaging.
• The average customer satisfaction using live chat service in the technology industry exceeds 87%; with a Comm100 chatbot or a knowledge base article it’s faster or easier.
• AI can increase business productivity by 40%. Build your perfect blend of live-agent, bot, and self-serve interactions with Comm100’s customer service & support software

Source: techjury.net