It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Higher education isn’t retail. Gaming isn’t Saas. Government isn’t e-commerce. You need a platform built for your industry’s unique challenges, compliance requirements, and workflows.
Best-in-class support
“Their support staff is second to none.”
Easy to setup and use
“What I like best about Comm100 is the ease of use.”
Smart AI features
“I love working with this software because it is a real help for my business.”
– Rose M.
Predictable pricing
“Better than the big guns.”
Poor customer experience
“Customer support/account management teams are terrible to work with.”
Limited product functionality
“Not very ideal for more technical stuff.”
Lack of innovation
“Zendesk in particular is convoluted, lacking features, and expensive.”
– Joe P.
Overpriced and limited scalability
“The cost can add up quickly as your team grows or if you need advanced features.”
Stop Settling for Yesterday’s Service — Move to Comm100
and Embrace AI-Powered Customer Service
Feature |  |  |
Compliance & Security | Additional cost for SOC 2, GDPR compliance features | |
Onboarding Support | Dedicated onboarding manager with regular training sessions | Self-service setup with limited guidance |
Pricing Structure | Transparent, predictable pricing | Base price + costly add-ons for essential features |
Setup & Implementation | Easy, out-of-the-box setup with minimal IT involvement | Complex configuration requiring technical expertise |
AI Engineering Support | Dedicated AI engineers to build custom bot workflows |
No dedicated AI engineering assistance
|
Platform Integration | All-in-one unified platform with integrated features |
Requires multiple add-ons for unified experience |
Brand Personalization | Full personalization to match your brand identity |
Limited customization options |
Unlike Zendesk's bolt-on approach, Comm100 is an AI-first flywheel system where every interaction improves the next, delivering faster resolutions, smarter agents, and better insights with each conversation.
You deserve to work with responsive account managers who know the platform deeply. Unlike Zendesk, which is known for poor response times to problems, your dedicated team at Comm100 knows your business goals and works proactively to help you achieve them.
Zendesk’s pricing page can be quite…confusing. You think you're getting a decent deal, then suddenly you're hit with add-on charges for stuff that should just be included.
Need compliance features? That'll cost extra. Integrations? More money.
We include everything upfront. No surprises, no gotcha fees, no headaches.
We shipped six new AI products in 2025. At Comm100, continuous innovation is a core value, and it’s in our DNA.
Your business changes fast. When you grow, we grow with you. When your needs change, odds are we've already built what you need next.
“The main goal for the owners was to get ourselves to a more secure environment where we could hold our chats in-house versus having them wherever Zendesk used to have them. So all the information about customers, the actual transcripts, and everything that could go through chat would have been held in-house and not out there in the cloud, who knows where.”
“Switching to Comm100 Live Chat was a no-brainer for us. Accessing data from chat is critical to us, and we quickly realized that Comm100 Live Chat’s reporting capabilities were so much better. The price of Comm100 is much more agreeable too. We are so glad we made the upgrade to Comm100.”
“The training was great. We had a few sessions with Maria where she walked us through the system. I recall even getting feedback from the staff at the time. They both very much appreciated the training.”
“Onboarding and setup from Comm100 and the service was good… it was the attention from Comm100’s company and the people responsible for onboarding… providing that level of service and attention that we need to get started.”
Seamless Migration Supported by Our Team
Whether you’re just comparing Zendesk with Comm100 or planning to migrate, the setup is fast and efficient.
Connect with us today to see why so many companies choose Comm100 over Zendesk.