Comm100 vs. LiveAgent
LiveAgent Automates The Basics. Your Support Needs Aren’t Basic.

When your AI chatbot depends on third-party plugins to function, it’s not a built-in solution. It’s a workaround. Your support team deserves an AI support platform that scales with you.

What Customers Say About
Comm100

Reliable customer support

“24/7, knowledgeable customer support that does not give robotic responses and actually know their product.”

– Brentley A.

Innovative automation features

“I love the canned messages and the TaskBot, which enhance efficiency and streamline communication processes.”

– Scott H.

Easy to setup and use

“What I like best about Comm100 is the ease of use.”

– W. Lachlan T.

Advanced AI

“Comm100 AI Agent is excellent at automation, retrieval, and natural interactions.”

– Verified user.

What Customers Say About
LiveAgent

Poor customer service

“Their support was almost non-existent.”

– Heinz K.

Missing features

“The support tickets do not allow you to internally link to a KB article”

– Doug R.

Poorly designed interface

“Have tried many different chat agents to settle on the one we use, but Live Agent had the worst interface by far.”

– James B.

Not for regulated industries

“There are a lot of analytics features that feel like they’re missing; and that it’s not HIPAA compliant.”

– Verified user.

Move to Comm100 — Truly AI-First. Built to Scale.

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Comm100 vs. LiveAgent: Feature Comparison

Feature
AI Suite	6 AI tools: AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Onboarding (built-in, no third-party required)	3 AI tools: AI Chatbot, AI Answer Improver, AI Answer Composer (requires FlowHunt or OpenAI integration)
AI Provider	Built-in AI with no external dependencies; ready to use out of the box	Requires FlowHunt and external API setup
Co-browsing & Screen Sharing	Built-in co-browsing and screen sharing for guided support	Not available natively
Queue Management	Physical and digital queue management for in-person and online service	Digital queue management only
Deployment Options	Cloud or on-premises options	Cloud (SaaS) and self-hosted options available
Security & Compliance	SOC 2 Type II, PCI DSS, ISO 27001, HIPAA-ready, GDPR compliant with credit card masking	GDPR compliant; servers at PCI DSS, SSAE-16, or ISO 27001 compliant facilities

AI That’s Built-in, Not Bolted On

LiveAgent's chatbot requires FlowHunt before it can answer a single question. That poses data security concerns and adds one more vendor that you have to work with.

Comm100 offers more AI features than LiveAgent, and they all work out of the box:

AI Agent: Resolves inquiries autonomously using your knowledge base, with no hallucinations
AI Copilot: Suggests responses and surfaces relevant information in real time
AI Insights: Analyzes conversations to identify trends and sentiment automatically
AI Knowledge: Detects content gaps and drafts new articles from resolved tickets
AI Quality Assurance: Scores every conversation and flags coaching opportunities
AI Onboarding: Helps create simulation-based training for new agents

No API keys. No third-party contracts. No hassle.

More Features, More Flexibility

LiveAgent covers the basics. Comm100 goes further. Beyond a larger AI suite, you get capabilities that LiveAgent simply doesn't offer:

Co-browsing and screen sharing to better guide customers through complex processes in real-time
Automatic credit card masking for real-time detection and redaction of payment card numbers in chat, without manual plugin configuration
The ability to manage in-person service alongside digital channels for campuses, branches, or government offices with physical queue management

A Partner, Not Just a Platform

If you run into an issue, you can’t afford to wait days for a response. We’re here when it matters. Comm100’s dedicated account managers can guide you through implementation or troubleshooting, plus 24/7 availability by live chat and email.

You can always reach out to us by phone from 8 AM to 5 PM PST every weekday. And, we have defined escalation paths for critical issues that need immediate attention.

Customers Move from LiveAgent to Comm100 for Enterprise-Ready Features

“Switching to Comm100 Live Chat was a no-brainer for us. Accessing data from chat is critical to us, and we quickly realized that Comm100 Live Chat’s reporting capabilities were so much better. The price of Comm100 is much more agreeable too. We are so glad we made the upgrade to Comm100. ”

– Shane Perkins, Commerce Manager, HSS Training.

“Comm100 was the most engaging company in terms of understanding our needs. They offered us a dedicated server and tech team to handle the migration.”

– Tom Seelbach
ITSM.

“If an organization is looking to adopt a chatbot, Comm100 is the perfect platform to support that. With its easy build and advanced functions like webhooks and webviews, the bot can be very powerful.”

– Praveen Ellur
Ya Ya Creations.

“Onboarding and setup from Comm100 and the service was good… it was the attention from Comm100’s company and the people responsible for onboarding… providing that level of service and attention that we need to get started.”

– Amir Ebrahimi
Chief Customer Officer, UNIwise.

Seamless Migration Supported by Our Team

Whether you’re just comparing LiveAgent with Comm100 or planning to migrate, the setup is fast and efficient.
Connect with us today to see why so many companies choose Comm100 over LiveAgent.