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You’re shown one number, then charged for everything else. AI resolutions? Extra. Multiple channels? Extra. Other (standard) features? You guessed it: extra.
Best-in-class support
“Their support staff is second to none.”
Easy to setup and use
“What I like best about Comm100 is the ease of use.”
Smart AI features
“I love working with this software because it is a real help for my business.”
– Rose M.
Predictable pricing
“Better than the big guns.”
Poor customer support
“No CSM involvement although I pay them $12,000 a year.”
– Asaf G.
Egregious sales practices
“Every little feature they launch is an upsell.”
– Rob S.
Limited features on basic plans
“If you are not on the top plans you’ll always be limited.”
Extremely opaque pricing
“They see customers only as $$$. No flexibility, hidden fees, forcing features you don’t need.”
– Kalev K.
Know Exactly What You’re Getting for Your Money with Comm100 —
Access Better AI with Transparent Pricing.
Feature |  |  |
Pricing Transparency | Hidden costs with per-resolution fees and surprise add-ons | |
AI Cost Structure | Defined tier-based pricing with 37,500 free AI replies out-of-the-box. | Pay per resolution + per-seat charges |
Customer Support Response | Real humans respond immediately 24/7 with dedicated account managers | Days-long wait times, limited live support |
Contract Flexibility | Flexible terms with no lock-in penalties | Locked into yearly contracts, difficult to cancel |
Enterprise Security & Compliance |
Add-on costs for advanced security features
| |
Multi-Channel Support | All channels included without additional charges |
Extra fees per channel (WhatsApp, SMS, etc.) |
Products | 12 AI products, from onboarding to knowledge base maintenance and more |
2 primary AI products (Fin AI Agent + AI Helpdesk) |
Deployment Options | Cloud and on-premises deployment both available |
Only cloud-based |
Specialized Features |
None |
Intercom charges you every time their AI answers a question. We don't. Users get 37,500 AI replies when they use the Comm100 AI Agent, and can buy more replies if needed. We keep it predictable.
Intercom sells support but takes days to respond to their own customers. Our team answers in hours, and we take great pride in our 95%+ CSAT score. You get a dedicated account manager who knows your name, your industry, and your platform inside out.
Intercom's pricing model is designed to confuse you. Base price looks reasonable until you add what you really need: AI capabilities, additional channels, basic integrations. Suddenly you're paying five times more than you budgeted.
Our price includes everything. All channels, all features, all integrations.
We shipped six new AI products in 2025. At Comm100, continuous innovation is a core value, and it’s in our DNA.
Your business changes fast. When you grow, we grow with you. When your needs change, odds are we've already built what you need next.
“Switching to Comm100 Live Chat was a no-brainer for us. Accessing data from chat is critical to us, and we quickly realized that Comm100 Live Chat’s reporting capabilities were so much better. The price of Comm100 is much more agreeable too. We are so glad we made the upgrade to Comm100.”
“Comm100 was the most engaging company in terms of understanding our needs. They offered us a dedicated server and tech team to handle the migration.”
“The training was great. We had a few sessions with Maria where she walked us through the system. I recall even getting feedback from the staff at the time. They both very much appreciated the training.”
“The benefits of using Comm100 are threefold – it increases our overall support capacity, lets our agents focus on more complex queries, and allows us to provide much-needed 24/7 help”
Seamless Migration Supported by Our Team
Whether you’re just comparing Intercom with Comm100 or planning to migrate, the setup is fast and efficient.
Connect with us today to see why so many companies choose Comm100 over Intercom.