It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.
Unlock the insights
When your support system fails and tickets go unanswered for days, your customers pay the price. You need a partner who responds instantly when things break.
Best-in-class support
“Their support staff is second to none.”
Focused on your satisfaction
“Better than the big guns.”
Smart features
“I love working with this software because it is a real help for my business.”
– Rose M.
Easy to setup and use
“What I like best about Comm100 is the ease of use.”
Unreliable customer service
“Their customer service is unreliable and unhelpful.”
Opaque billing practices
“We were on a month-to-month contract, yet they continue to charge us for 10 agents when we haven’t even gone live yet.”
– Adam P.
Basic, poorly designed interface
“The software, which promised ease of use and efficiency, was clunky and not as intuitive as advertised.”
Overly complex
“Ease of use doesn’t exist.”
You Deserve a Partner Who Responds Immediately: Move to Comm100 and Embrace AI-Powered Customer Service
Feature |  |  |
Customer Support | 24/7 live support with dedicated account managers | Unreliable, 24/5 live agent support |
Co-Browsing & Screen Sharing | Built-in co-browsing, screen sharing, audio/video chat | Third-party integration required |
Supported Channels | 12 channels (Email, Chat, WhatsApp, Facebook, Instagram, X, SMS, Telegram, Signal, LINE, WeChat, Voice) | 8 channels (Email, Chat, WhatsApp, Facebook, Instagram, Twitter, SMS, Voice) |
AI Suite | AI Agent, AI Copilot, AI Insights, AI Knowledge, AI QA, AI Onboarding | AI Agent, AI Copilot, Insights |
Deployment Options | Cloud or on-premises |
Cloud-only
|
Omnichannel Support | Fully omnichannel platform |
Fragmented (You need Freshdesk Omni) |
When your platform fails, Comm100's team answers — every time:
We are always here. Reliable help when you need it.
Confused between Freshdesk or Freshdesk Omni? Comm100 is one robust platform that gives you straightforward omnichannel support out of the box:
With Comm100, you never have to worry about being overcharged or unrecognized fees. We provide clear, upfront pricing, and are available 24/7 to answer any billing queries you may have.
“I would highly recommend Comm100 completely. It’s magical what they do. ”
“Switching to Comm100 Live Chat was a no-brainer for us. Accessing data from chat is critical to us, and we quickly realized that Comm100 Live Chat’s reporting capabilities were so much better. The price of Comm100 is much more agreeable too. We are so glad we made the upgrade to Comm100.”
“Comm100 was the most engaging company in terms of understanding our needs. They offered us a dedicated server and tech team to handle the migration.”
“Onboarding and setup from Comm100 and the service was good… it was the attention from Comm100’s company and the people responsible for onboarding… providing that level of service and attention that we need to get started.”
Seamless Migration Supported by Our Team
Whether you’re just comparing Freshworks with Comm100 or planning to migrate, the setup is fast and efficient.
Connect with us today to see why so many companies choose Comm100 over Freshworks.