It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.

Unlock the insights
white ai icon

Why Choose Comm100?

We built an AI-powered customer support solution for organizations seeking  flexibility, productivity, and innovation without ever compromising on security & compliance.

why us hero banner
Stanford Logo
UBC Logo
logo-crunchequation
State of Texas logo
Affinity-CU-Logo
SJSU logo
lmcu logo
inbet logo
McMaster Logo
veridian logo
rackspace logo
CHR_Logo
ITSM logo
kyndryl logo
York Region Logo
California Department of Corrections and Rehabilitation
global-affairs-canada-logo
oletbet logo
solidstake logo
Toronto Public Health Logo
Purpose-Built AI Support Suite

Purpose-Built AI Support Suite

Whether your customer support team has 5 agents or 500, the Comm100 AI Suite empowers them all with cutting-edge AI solutions:

  • AI Agent: Automates up to 80% of inquiries
  • AI Copilot: Real-time assistance for your agents
  • AI Knowledge: Self-improving knowledge base
  • AI Insights: Data-driven intelligence for team managers
  • AI Quality Assurance: Automated agent performance scoring
  • AI Onboarding: Fast, smart agent training & coaching
Scale Effortlessly as You Grow

Scale Effortlessly as You Grow

Comm100 delivers enterprise performance without the complexity, using AI throughout the support lifecycle to shorten the distance between question and answer. Agents enjoy streamlined workflows, task automation, and easy access to all the information they need to resolve issues.

Maximize ROI with Predictable Pricing

Maximize ROI with Predictable Pricing

We believe in giving you more for your budget: more capabilities, more control, more support, and more confidence. When you choose Comm100, you'll enjoy:

  • A robust feature set for optimum configurability and performance
  • Rapid deployment for quicker time-to-value
  • Peace of mind from our industry-leading investments in security & compliance.
24/7 Dedicated Support

24/7 Dedicated Support

Get responsive support from implementation through optimization with Comm100's dedicated Customer Success team. Our clients receive priority response times, tailored onboarding, and comprehensive training, ensuring you maximize platform value from day one.

Red Chip Media logo

“Thanks to the amazing Comm100 team, we’re not just keeping up with the industry – we’re setting new standards in player support and getting better business results. I just cannot recommend them enough.  They’re amazing – not just a service provider, but a partner in our success.

– Dani Milkova, Founder and CEO of Red Chip Media

ai onboarding icon

A Platform That Evolves with You

Feedback from our clients directly shapes our roadmap; we build what you need. Through close collaboration with customers across a wide range of industries, we develop solutions that solve real operational challenges head on.

ai icon

A System That Keeps Getting Smarter

We designed our AI suite as a self-improving flywheel: conversations train smarter automation, analytics reveal knowledge gaps, content updates itself based on real interactions, and quality checks ensure accuracy at scale.

Each component reinforces the others, making your support more efficient over time without manual intervention.

deployment icon

Flexible Deployment Options

Choose cloud deployment for rapid implementation and managed infrastructure, or on-premises deployment for complete data sovereignty and regulatory control.

security icon

Security and Compliance

Comm100 adheres to the stringent international security standards, and is SOC II Type 2, ISO 27001, PCI DSS, HIPAA, GDPR, FERPA, and PIPEDA compliant.

Learn Why Industry Leaders Prefer Comm100

University of British Columbia Reduced student wait time by 30%

“We face a high student to advisor ratio, so triaging requests with Comm100 has allowed us to serve more students, more quickly. We automate the simple queries off the top with a chatbot (now AI Agent), then pass more complicated questions to live chat.”
- Terina Mailer,
Manager, Academic & Career Advising, UBC Okanagan

Google FitbitGenerated $6M in net new pipeline in the first year

“Many of the tools we looked at were too focused on customer success and didn’t have the right functionality for B2B sales. Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated.”
- Joanie Gentile,
Sr. Business Operations Manager

Global Affairs CanadaChatbot (now AI Agent) handles 78% of incoming chats

“We wanted to make it easier for our whole stakeholder base to contact us. Comm100 has given us that – every individual can now choose what channel they prefer and get their query answered, quickly and accurately.”
- IT Professional, Global Affairs Canada

HSS TrainingAchieved 4.76/5 average CSAT rating

"Switching to Comm100 was a no-brainer for us. Comm100’s reporting capabilities were so much better. The UI is very clear and it’s great being able to customize our whole setup by ourselves in just a few clicks. ”
- Shane Perkins,
Commerce Manager, HSS Training
University of British Columbia
University of British Columbia
University of British Columbia
University of British Columbia

Frequently Asked Questions

1. What is Comm100?

Comm100 is an AI-powered customer engagement platform that combines Live Chat, Ticketing & Messaging, AI Agents, AI Copilot, and other AI products into one system.

Trusted by organizations in higher education, iGaming, government, financial services and many other sectors, Comm100 automates up to 80% of routine inquiries while providing agents with real-time assistance and managers with actionable insights. The platform offers both cloud and on-premises deployment options to meet strict compliance requirements.

2. Is Comm100 a good choice for regulated industries?

Comm100 was built with a compliance-first architecture for industries with strict regulatory requirements.

The platform supports on-premises deployment for complete data sovereignty, maintains certifications including SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, and GDPR, and offers transparent pricing without hidden professional services fees.

Organizations in banking, iGaming, government, and healthcare trust Comm100 because regulatory compliance is built into the platform, not bolted on as an afterthought.

3. Who are Comm100's main competitors?

Comm100 competes with established customer service platforms in the enterprise and mid-market segments. Unlike competitors that charge premium prices for basic AI features or require expensive professional services for implementation, Comm100 delivers a robust, full-featured solution with upfront, transparent, affordable pricing.

4. What channels does Comm100 support?

Comm100 provides true omnichannel support across 12 channels including live chat, SMS, email, WhatsApp, Facebook Messenger, Instagram, X (Twitter), Signal, Telegram, LINE, WeChat, and voice.

All channels operate from a unified agent console with complete conversation history, so customers never have to repeat themselves when switching channels. AI automation works consistently across every channel, and agents can manage multiple conversations simultaneously regardless of how customers choose to engage.

Experience the power of people-first, AI-powered customer service.
Get started today!