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About Us
Comm100 is an AI-powered, omnichannel customer service platform built for companies that need reliable support technology. We firmly believe great service happens when customers get answers quickly and support teams have the tools to actually help. No complexity required. Since 2009, that’s been our aim. Customer service matters. We’re here to make it better.
AI-powered customer engagement solutions that help increase sales, improve customer satisfaction, build loyalty, and spread happiness.
223m
annual conversations
4.7/5
Capterra rating
80%
AI resolution rate
95%
CSAT rate
We believe in the power of human connection to develop long-lasting relationships and deliver quality service.
At Comm100, we build technology that amplifies — not replaces — the human touch.
Our AI enables support teams to handle high-volume, straightforward inquiries, enabling staff to dedicate their expertise where it matters most.
We built our platform on a simple principle: the best customer service combines intelligent automation with human empathy.
Faster resolutions at lower costs with AI that knows when to automate, when to assist, and when to hand off.
“We've always believed that innovation in customer support starts with understanding people, their challenges, their goals, and their need for meaningful connection. That's what drives everything we build at Comm100.”
Reliability and security are at the core of everything we build. Our High Availability infrastructure guarantees uninterrupted uptime, reinforced by ISO 27001 and SOC 2 Type 2 certifications. Comm100 meets GDPR, CCPA, HIPAA, and PCI-DSS standards, ensuring total data protection and privacy compliance.
Great customer service starts with us. We provide 24/7 support through live chat, phone, and email because we know questions don’t wait for business hours. Our team gives you straightforward answers and genuine help, the same standard we expect you to deliver to your customers.
Your infrastructure, your workflows, your integrations. Choose cloud or on-premise deployment. Configure the platform to match how your team operates. Connect to the systems you already use. We adapt to your environment, not the other way around.
We helped pioneer live chat, and now we are redefining what AI can do for customer support. Our platform continuously learns and evolves to deliver conversations that are smart, contextual, and authentically human.
Comm100 operates across North America, Europe, and Asia-Pacific with teams positioned to support customers in their time zones and their languages.
Online conversations are ubiquitous. Talk to us about blending our technology with or inside of yours to open lines of communication everywhere.
“We chose Comm100 after a lot of research and could not be happier. Their hands-on approach, passion about their software, and swift replies to any question are exactly what we were looking for. Our needs and our feedback are taken very seriously, as demonstrated through our influence on the product roadmap over the years.”
– Tom Seelbach, Technical & Admin Manager, ITSM
“Comm100 does exactly what we needed it to do – integrate multiple channels of communication into a single platform so we don’t have to monitor multiple devices and accounts. This improves agent productivity, and most importantly, improves the end user’s experience.”
– IT Professional, Global Affairs Canada
“Comm100 does exactly what we needed it to do – integrate multiple channels of communication into a single platform so we don’t have to monitor multiple devices and accounts. This improves agent productivity, and most importantly, improves the end user’s experience.”
– IT Professional, Global Affairs Canada
“Comm100 does exactly what we needed it to do – integrate multiple channels of communication into a single platform so we don’t have to monitor multiple devices and accounts. This improves agent productivity, and most importantly, improves the end user’s experience.”
– IT Professional, Global Affairs Canada